At a Glance
- Tasks: Lead operations in mental health services, driving strategy and performance for impactful care.
- Company: Join Alternative Futures Group, a leading provider in mental health services.
- Benefits: Flexible working options, competitive salary, car allowance, and professional development opportunities.
- Other info: Dynamic role with significant growth potential and community impact.
- Why this job: Make a real difference in mental health while shaping innovative service models.
- Qualifications: 5+ years in senior operational leadership within health or social care.
The predicted salary is between 43200 - 72000 £ per year.
Alternative Futures Group provided pay range
This range is provided by Alternative Futures Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Purpose
Alternative Futures Group has an ambition to be the leading third-sector provider of inpatient and community mental health services over the next 2 years. The Director of Operations Mental Health will deliver the necessary strategies, processes and performance to ensure that we:
- are a trusted partner in ICB provider collaboratives shaping strategy and delivery of specialist mental health hospital services;
- deliver flexible service models that are responsive to commissioner need and reduce pressure on NHS and Local Authority partners;
- provide sector‑leading levels of quality, safety, outcomes and value for individuals, commissioners and society across hospital and community mental health services;
- meet our growth targets through the expansion of current hospital sites and the development of new hospital and community schemes in existing and new geographies.
The Director of Operations will be responsible for the performance of the Mental Health Division and implementing the strategic mental health agenda for the organisation from an operational, clinical, quality and corporate perspective.
Dimensions
- overall responsibility for a Mental Health division consisting of 6 independent hospitals, approximately 65 community supported living schemes and step‑down outreach support currently delivering c £20 million of income;
- overall responsibility for an operational budget for salaries and non‑pay items c £15 million;
- direct line management responsibility for 4 reports currently.
Principal Accountabilities
- contribute a high level of specialist expertise and understanding of mental health operational service issues and ensure adoption of best practice and continuous improvement of operational and corporate performance;
- ensure successful execution of a continued programme of service development and growth which maximise revenues;
- develop opportunities for innovation and new services and support models which enhance the strategic ambitions of the organisation;
- contribute to the development of cost‑effective organisational structures and processes within operations, to deliver services to agreed performance standards;
- ensure that the robust performance management arrangements are used to regularly and effectively monitor operational delivery and that corrective action is taken when necessary to achieve acceptable outcomes;
- develop and nurture significant relationships with funders and partners that open up opportunities for growth and secure current contracts;
- negotiate and agree both internally and where appropriate externally the financial resources to be allocated for existing and planned services, including the identification of efficiency savings, and ensure that services are managed within the available budgetary framework;
- ensure that our models of support are always best practice and value for money and encourage creativity and innovation in the development of new ways of working;
- support the Chief Operating Officer Mental Health on the design and delivery of priorities from AFG\'s Strategy and Annual Business Plan;
- support the Chief Operating Officer Mental Health in the provision of advice and guidance to the Executive and Board on all operational matters within AFG and the wider health and social care sector;
- support the design and implementation of the organisation\'s new digital care management system;
- support the Chief Quality Officer on the design and implementation of an annual quality and safety strategy;
- contribute to the wider strategic activities of the organisation;
- ensure the integrity and accuracy of mental health KPIs (financial, operational and quality) provided to the organisation for the purpose of assurance and decision making;
- be responsible for the effective day‑to‑day management of the Mental Health division senior management team personnel and activity to maximise resource effectiveness and prioritisation;
- ensure the Mental Health division operates within its budget at all times;
- support the Chief Quality Officer in the Nominated Individual role to maintain regulatory compliance, oversight and assurance across all mental health services at all times;
- analyse areas of risk across the mental health division and allocate resources accordingly;
- ensure staff are led, managed and supported by just and compassionate leadership;
- provide quarterly supervision and appraisal with direct line reports so job roles and responsibilities are clearly understood and that personal objectives are being met;
- be responsible for dealing with any disciplinary and capability concerns, including acting in a professional advisory capacity for organisation‑wide disciplinary/capability hearings/investigations;
- make a monthly divisional business report and presentation to the Executive;
- make a quarterly divisional report and presentation to Trustees at Quality & Safety Committee and/or Finance & Performance Committee;
- update the quarterly Board Assurance Framework for Trustees to provide assurance on known risks and highlight any emerging risks;
- attend and contribute to Board level workshops, training and other events.
Person Specification – Essential Requirements
Skills and Knowledge
- excellent problem solver;
- highly resilient and able to work at a pace and manage competing priorities;
- agile thinker able to take decisions;
- highly numerate and excellent analytical skills;
- excellent communication skills (both verbal and written) to both financial and non‑financial individuals;
- high degree of IT literacy;
- ability to influence senior stakeholders;
- ability to adapt existing and develop new quality, operational and financial models;
- understanding of all relevant health and social care legislation and regulatory frameworks;
- fluency in the policy context of the care sector;
- excellent project management skills.
Values and Attitudes
- commitment to Public Service values (the Nolan Principles) and principles and the values of Alternative Futures Group;
- commitment to developing self and others;
- passion for making a positive difference in the lives of others.
Experience
- at least 5 years’ senior operational leadership experience working in an adult health or social care field;
- experience of working within a creative and innovative environment, and using a range of reporting tools and evidence to inform and improve practice;
- experience of strategic risk management and reporting;
- experience of managing in organisations undertaking significant change, whether as a consequence of market disruption or organisational re‑engineering;
- experience of working directly with Senior Executives and Board Members, including the preparation and presentation of papers/reports/business cases and analysis of data at Board and Executive meetings;
- experience of project‑managing complex strategic projects within scope, budget and timescale;
- experience managing multi‑site estates and facilities management issues;
- experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
Qualifications and Training
- A professional or management qualification in a relevant field e.g. health, social care, regulations, operations, etc.
Other Requirements
- car driver with full licence;
- ability to travel across the North West and wider;
- expectation to be in services at least 2 days per week;
- participate in Level 3 on‑call.
With our extended flexible working options, you can also choose to work a 9‑day fortnight or a 4.5‑day week, supporting our employees with their work‑life balance.
We offer a car allowance of between £7,840 – £9,800 per annum.
Interview Dates
1st stage – 4th December – Liverpool in person
2nd stage – 10th December
Seniority Level
Director
Employment Type
Full‑time
Job Function
Management and Healthcare Provider
Industries
Non‑profit Organizations, Hospitals and Healthcare
Director of Operations Mental Health in Liverpool employer: Alternative Futures Group
Alternative Futures Group is an exceptional employer, dedicated to fostering a supportive and innovative work culture that prioritises employee well-being and professional growth. With flexible working options, a commitment to public service values, and opportunities for meaningful impact in the mental health sector, employees are empowered to make a positive difference while enjoying a balanced work-life dynamic. Located in the North West, this role offers the chance to lead a vital division within a respected organisation, contributing to the enhancement of community mental health services.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations Mental Health in Liverpool
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Alternative Futures Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Alternative Futures Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Alternative Futures Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Director of Operations Mental Health in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Alternative Futures Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Alternative Futures Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Alternative Futures Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Alternative Futures Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Alternative Futures Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Alternative Futures Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
