Team Leader - Adult Social Care in Burscough

To lead and direct a team in developing and delivering person centred service. Manage resources to successfully deliver service user and contract outcomes. To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals. To apply the tools of person-centred planning, review, and team development. Embed a quality assurance framework at a service level.

Living our Values

To ensure that staff develop positive relationships with service users, and they actively support individual outcomes. Work with the team to deliver what is important to the people they support and what they want for the future. To keep the people supported and those important to them central in the planning and review of their service. Demonstrating the principles of person-centred practices. Acting as a positive role model and coach to the team.

Principal Accountabilities

• To follow the principles of person-centred approaches in all areas of operation.
• To be responsible for assessment, planning, monitoring, and reviewing of individual support.
• To ensure appropriate information is captured, reported, and analysed.
• To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times.
• To ensure that staff skills, gifts, qualities and strengths are put to best use.
• To manage the recruitment of staff.
• To co-ordinate and deploy staff resources efficiently and effectively.
• To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals.
• To ensure staff training and development needs are identified and met.
• To organise and facilitate positive and productive team meetings.
• To promote and nurture good practice.
• To ensure practice in line with company policy, procedure and legislation.
• To ensure the service delivery meets the required quality standards.
• To promote community connections.
• To ensure that all internal and external reportable events are appropriately managed and resolved.
• To evidence quality service delivery.
• To assist the Area Manager in effect resource management.

Essential Criteria

Please only apply if you meet the below requirements:

Experience:

• Significant experience of person-centred planning and review.
• Significant experience of supporting people with learning disabilities and mental health needs.
• Significant experience of people management.
• Experience of leading and managing a staff team.
• Experience of undertaking staff supervisions and appraisal.
• Experience of partnership working.
• Experience of managing resources within agreed budget.
• Experience of using IT systems in the management of service and people.

Skills & Knowledge:

• Knowledge of equality and anti-discriminatory practices.
• Excellent time manager who has the ability to plan and prioritise a complex workload.
• Ability to inspire and drive person centred principles and practices.
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships.
• Excellent communications skills, both written and verbal.
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person centred tools to develop individuals and teams.
• Ability to apply policy and procedure in a way that results in quality outcomes for people.
• Ability to demonstrate initiative, self-motivation, and resourcefulness.
• Effective resource management.
• Ability to use ICT for information, performance reporting and communication.

Qualifications & Training:

• NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
• Training in Person centred practices (planning, review, team development).

Other:

• Willingness to work flexible hours according to the needs of the business and ability to work on call.
• Willingness to work 7 days a week including unsocial hours and weekends.

Benefits

• 35 hour working week with the option to work a 9 day fortnight or 4.5 day working week.
• 33 days annual leave per year, plus the option to buy or sell annual leave.
• Our Team Leaders are supernumerary with no requirement to work on shift.
• Matched pension contributions up to 6%.
• Health Cash Plans.
• Expression of wish, our death in service benefit.
• 24/7 virtual GP consultations for you and your family.
• 24/7 mental health consultations.
• Amazing People Rewards – fantastic employee discounts.
• Blue Light Card eligibility.
• Comprehensive induction programme with ongoing support and professional development.
• Support and funding to complete a Level 3 qualification if you haven’t already.
• Empower Development Programme for leaders within AFG.

This role is Band II as per our structure, a driver with the use of a vehicle is required for this role.