Job Purpose
- To lead and direct a team in developing and delivering person centred service.
- Manage resources to successfully deliver service user and contract outcomes.
- To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.
- To apply the tools of person‑centred planning, review, and team development.
- Embed a quality assurance framework at a service level.
Living Our Values
- To ensure that staff develop positive relationships with service users and actively support individual outcomes.
- Work with the team to deliver what is important to the people they support and what they want for the future.
- To keep the people supported and those important to them central in the planning and review of their service.
- Demonstrating the principles of person‑centred practices.
- Acting as a positive role model and coach to the team.
Principal Accountabilities
- To follow the principles of person‑centred approaches in all areas of operation.
- To be responsible for assessment, planning, monitoring, and reviewing of individual support.
- To ensure appropriate information is captured, reported, and analysed.
- To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times.
- To ensure that staff skills, gifts, qualities and strengths are put to best use.
- To manage the recruitment of staff.
- To co‑ordinate and deploy staff resources efficiently and effectively.
- To develop and maintain a customer‑focused ethos at all times and to ensure excellent working relationships with other professionals.
- To ensure all staff receive appropriate levels of support through on‑the‑job coaching, regular supervisions and appraisals.
- To ensure staff training and development needs are identified and met.
- To organise and facilitate positive and productive team meetings.
- To promote and nurture good practice.
- To ensure practice in line with company policy, procedure and legislation.
- To ensure the service delivery meets the required quality standards.
- To promote community connections.
- To ensure that all internal and external reportable events are appropriately managed and resolved.
- To evidence quality service delivery.
- To assist the Area Manager in effective resource management.
Essential Criteria
Experience
- Significant experience of person‑centred planning and review.
- Significant experience of supporting people with learning disabilities and mental health needs.
- Significant experience of people management.
- Experience of leading and managing a staff team.
- Experience of undertaking staff supervisions and appraisal.
- Experience of partnership working.
- Experience of managing resources within an agreed budget.
- Experience of using IT systems in the management of service and people.
Skills & Knowledge
- Knowledge of equality and anti‑discriminatory practices.
- Excellent time management and the ability to plan and prioritise a complex workload.
- Ability to inspire and drive person‑centred principles and practices.
- Ability to assess, plan and monitor care and support to achieve individual outcomes.
- Ability to engage with service users and their families and carers, to develop positive and trusting relationships.
- Excellent communication skills, both written and verbal.
- Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and familiarity with current best practice.
- The ability to lead and manage a team.
- The ability to use person‑centred tools to develop individuals and teams.
- Ability to apply policy and procedure in a way that results in quality outcomes for people.
- Ability to demonstrate initiative, self‑motivation and resourcefulness.
- Effective resource management.
- Ability to use ICT for information, performance reporting and communication.
Qualifications & Training
- NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
- Training in person‑centred practices (planning, review, team development).
Other
- Willingness to work flexible hours according to the needs of the business and ability to work on call.
- Willingness to work 7 days a week including unsocial hours and weekends.
Benefits
- 35‑hour working week with the option to work a 9‑day fortnight or 4.5‑day working week.
- 33 days annual leave per year, plus the option to buy or sell annual leave.
- Our Team Leaders are supernumerary with no requirement to work on shift.
- Matched pension contributions up to 6%.
- Health Cash Plans.
- Expression of wish, our death in service benefit.
- 24/7 virtual GP consultations for you and your family.
- 24/7 mental health consultations.
- Amazing People Rewards – fantastic employee discounts.
- Blue Light Card eligibility.
- Comprehensive induction programme with ongoing support and professional development.
- Support and funding to complete a Level 3 qualification if you haven’t already.
- Empower Development Programme for leaders within AFG.
This role is Band I as per our structure.
