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- Tasks: Transport prescriptions, answer patient queries, and maintain health records in a fast-paced environment.
- Company: Join Montu UK, a leading digital health company transforming lives with cannabis-based medicines.
- Benefits: Enjoy competitive salary, 25+ days holiday, pension scheme, and growth opportunities.
- Why this job: Make a real impact on patients' lives while developing your skills in a supportive team.
- Qualifications: 2 years in admin or operations, strong problem-solving, and excellent communication skills required.
- Other info: Flexible shifts and regular travel between London and Reading are part of the role.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About the role
The role of the Prescription Coordinator is based onsite at our London office and sits within the wider Operations Team. The position requires a dynamic, adaptable, and patient‑centric individual who thrives in a fast‑paced environment and enjoys solving problems on the go. As part of this role, you will be responsible for physically transporting prescriptions between our London office and Reading Pharmacy. Therefore, you will need to be comfortable navigating London’s transport network, handling unexpected delays, and ensuring timely and secure delivery of prescriptions. A monthly travel card will be provided to cover all work‑related travel.
Key responsibilities
- Transport prescriptions between the London office and Reading Pharmacy, ensuring accuracy, confidentiality, and timeliness
- Answering patient queries by telephone and email
- Maintain patients’ electronic health records
- Maintaining full and accurate record of prescriptions
- Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
- Updating patients with any changes in their prescription
- Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
- Support clinicians working in the service with operational queries
- Liaise with product and tech support team on technical issues
- Work closely with line manager and wider team on service improvement
- Shift based and flexible working may be required from time to time
Skills, Experience, and Qualifications
- Min 2 years’ experience in an administrative, operations, or coordination role; ideally in a fast-paced environment
- Proven ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail
- Strong problem‑solving skills and the ability to stay calm and resourceful when facing travel disruptions, delays, or unexpected challenges
- Excellent communication skills, both written and verbal, with a professional and empathetic approach to patient interactions
- Confident using a variety of digital tools and systems; high level of IT proficiency (experience with electronic health records or CRM systems is advantageous)
- Understanding of working within a regulated industry and following policies, procedures, and SOPs
- Proactive and dependable, with the ability to work independently and as part of a collaborative, cross‑functional team
- Must be comfortable travelling regularly between London and Reading, ensuring secure and timely transport of prescriptions
What we offer
- Competitive salary
- 25 days holiday (rising to 27 after one year & 30 after two years) + bank holidays
- 5% matched pension
- Cycle‑to‑work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis‑based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
Prescriptions Coordinator employer: Alternaleaf
Contact Detail:
Alternaleaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescriptions Coordinator
✨Tip Number 1
Get to know the company! Research Montu UK and their mission in digital health. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires handling unexpected challenges, think of examples from your past where you’ve successfully navigated similar situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Montu UK.
We think you need these skills to ace Prescriptions Coordinator
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've had to think on your feet or solve unexpected issues. We love candidates who can stay calm under pressure and tackle challenges head-on!
Be Patient-Centric: Since this role involves interacting with patients, make sure to convey your empathetic approach in your written application. Share examples of how you've provided excellent service or support to others in the past.
Detail Your Experience: We’re looking for someone with a solid background in administrative or coordination roles. Be specific about your previous experiences, especially those that demonstrate your ability to manage multiple tasks while keeping everything accurate and organised.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at Alternaleaf
✨Know Your Route
Familiarise yourself with the transport routes between London and Reading. Being able to discuss your travel strategy during the interview shows that you’re proactive and prepared for the role's demands.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled unexpected challenges in previous roles. This could be anything from managing delays to resolving patient queries. Highlighting your calmness under pressure will resonate well with the interviewers.
✨Communicate with Empathy
Practice articulating your communication style, especially when dealing with patients. Use role-play scenarios to demonstrate how you would handle patient interactions, ensuring you convey professionalism and empathy.
✨Be Tech-Savvy
Brush up on your knowledge of electronic health records and any relevant digital tools. Be ready to discuss your experience with these systems, as it’s crucial for maintaining accurate patient records and ensuring smooth operations.
