Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise daily operations of a digital clinic, ensuring exceptional patient care.
- Company: Join Montu, a pioneering digital health company transforming lives with cannabis-based medicines.
- Benefits: Enjoy competitive salary, generous holiday, matched pension, and growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in healthcare management and strong team leadership skills required.
- Other info: Be part of a supportive team dedicated to improving patient access to effective treatments.
The predicted salary is between 36000 - 60000 £ per year.
The Patient Support Operations Manager (Digital Clinic) plays a pivotal role in managing the daily operations of Montu\’s clinical services and the Patient Support Coordinator team. This leadership role requires a proactive, patient focused individual who excels in managing teams, optimising operational workflows, and ensuring exceptional patient care standards.
As part of Montu’s founding UK team, the Clinic Manager will oversee the establishment, growth, and performance of the clinic operations, ensuring efficiency and compliance with regulatory standards.
It is essential to have experience in a high growth startup or fast paced environment, who understands the unique needs of onboarding in a rapidly evolving company. You will also be a proactive problem solver, an adaptable communicator, and someone who thrives on connecting people with purpose and clarity.
Key responsibilities
- Supervising, mentoring, and supporting the Patient Support Coordinator team to ensure the smooth day-to-day running of clinic operations
- Overseeing recruitment, onboarding, and training of new staff while conducting regular team meetings and performance reviews
- Overseeing the delivery of a responsive, respectful, and efficient patient support service, ensuring all interactions meet internal quality standards and regulatory expectations
- Ensuring timely handling of appointment bookings, follow-ups, prescription queries, clinical escalations, and complaints
- Conducting regular quality audits (e.g. call monitoring, patient feedback reviews) to identify training needs and service improvements
- Monitoring and addressing significant events, incidents, and patient complaints in collaboration with the Head of Governance
- Ensuring patient queries are resolved promptly and effectively, while working with the wider team to collect feedback and identify opportunities for improvement
- Supporting clinicians with operational and administrative tasks to maintain high standards of patient care
- Ensuring adherence to company policies, SOPs, and regulatory requirements, while proactively liaising with the tech support and product teams to address any technical issues
- Working closely with the leadership team to identify and implement innovative service improvement initiatives, measuring their impact on clinic performance
- Attending work-related meetings as required and maintaining all mandatory training and familiarity with company policies and SOPs
Skills, experience and qualifications
- Demonstrable experience in healthcare management or a similar leadership role
- Experience in a highly regulated industry and following policies and SOPs
- Proven ability to lead and develop teams
- High level of IT proficiency, including familiarity with electronic health records
- Excellent attention to detail and organisational skills
- Strong communication skills and ability to work under pressure
What we offer
- Competitive salary
- 25 days holiday (rising to 27 days after one year & 30 after 2 years service) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
#J-18808-Ljbffr
Patient Support Operations Manager (Digital Clinic) employer: Alternaleaf
Contact Detail:
Alternaleaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Operations Manager (Digital Clinic)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and digital clinic space. Use LinkedIn to connect with current employees at Montu or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Montu’s values and recent developments. Show us you’re not just another candidate; demonstrate your passion for patient care and how you can contribute to our mission. Tailor your answers to reflect our focus on exceptional service and operational efficiency.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges in a fast-paced environment. We want to see how you handle pressure and ensure smooth operations, especially in a healthcare setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of Montu’s journey in transforming patient care.
We think you need these skills to ace Patient Support Operations Manager (Digital Clinic)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support Operations Manager role. Highlight your experience in healthcare management and any leadership roles you've held, as we want to see how you can bring your unique skills to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in a fast-paced environment. We love proactive problem solvers, so share specific instances where you've improved operational workflows or enhanced patient care standards.
Communicate Clearly: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically, so we can easily see how you connect with people and convey purpose.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining Montu's dynamic team!
How to prepare for a job interview at Alternaleaf
✨Know the Company Inside Out
Before your interview, make sure you research Montu thoroughly. Understand their mission, values, and the specifics of their digital clinic services. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Patient Support Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved operational workflows. Be ready to discuss how you can apply these skills at Montu.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability in a fast-paced environment. Think of specific scenarios where you've had to handle patient complaints or operational challenges, and be ready to explain your thought process and the outcomes.
✨Highlight Your IT Proficiency
Given the role's emphasis on high-level IT skills, be prepared to discuss your experience with electronic health records and any relevant software. If you have examples of how you've used technology to enhance patient care or streamline operations, make sure to share those during the interview.
