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- Tasks: Lead a high-performing team to enhance patient care and operational efficiency.
- Company: Montu UK, a pioneering digital health company focused on cannabis-based medicines.
- Benefits: Competitive salary, generous holiday, matched pension, and enhanced parental leave.
- Why this job: Make a real difference in patients' lives while growing your career in a dynamic environment.
- Qualifications: 5+ years of leadership experience and strong analytical skills required.
- Other info: Join a supportive team dedicated to transforming healthcare.
The predicted salary is between 43200 - 72000 ÂŁ per year.
The Senior Operations Lead is responsible for driving operational execution across various business areas at Montu UK including clinic operations, pharmacy operations and patient experience. This role combines leadership, operational oversight, and handsâon support to ensure operational performance across clinical and nonâclinical services is met.
Key Responsibilities & Accountabilities:
- Leadership
- Lead a high performing operations team to deliver clinical services and operational support functions.
- Own operational KPIs including capacity planning and productivity.
- Act as a point of escalation for clinicians and other operational teams across the business.
- Monitor daily workflows and performance metrics, ensuring service levels and response times are met.
- Conduct regular team meetings, performance reviews, and provide coaching and development opportunities.
- Operational Management
- Identify process improvements and contribute to the development of policies, procedures, and training materials.
- Support hiring, onboarding, and training of new team members.
- Ensure compliance with all regulatory requirements, including patient confidentiality and data protection standards.
- Patient Experience and Pharmacy Support
- Champion a patientâfirst culture, ensuring operational decisions enhance service quality and retention.
- Work across patient support and Pharmacy team colleagues to ensure an end to end smooth experience for patients is delivered.
Role Requirements:
- Minimum of 5 years of leadership experience in relevant industries and environments.
- Good understanding of working in a highly regulated environment.
- Highly analytical and commercial mindset with the ability to leverage data to drive decisionâmaking.
- Selfâstarter and targetâoriented, with the ability to work in a fastâpaced environment.
What we offer:
- Competitive salary
- 25 days holiday + bank holidays (increasing to 27 then 30 days after 1 & 2 years of service)
- 5% matched pension
- Enhanced Maternity & Paternity Leave
- Cycleâtoâwork scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabisâbased medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients' lives.
Senior Operations Lead in London employer: Alternaleaf
Contact Detail:
Alternaleaf Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Operations Lead in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching Montu UK and understanding their values. Tailor your answers to show how your experience aligns with their mission of enhancing patient care and operational excellence.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on demonstrating your leadership skills and analytical mindset, which are key for the Senior Operations Lead role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of the Montu team.
We think you need these skills to ace Senior Operations Lead in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Operations Lead role. Highlight your leadership experience and any relevant operational management achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient experiences and how your analytical mindset can drive operational success at Montu UK.
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how you've led teams or improved processes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Alternaleaf
â¨Know Your Operations Inside Out
Make sure you understand the ins and outs of operational management, especially in a regulated environment. Brush up on key performance indicators (KPIs) relevant to clinic and pharmacy operations, as well as patient experience metrics. This will show that you're not just familiar with the role but also ready to hit the ground running.
â¨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in the past. Think about specific situations where youâve improved team performance or resolved conflicts. Highlight your coaching and development strategies, as this role requires someone who can inspire and elevate their team.
â¨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive decision-making in previous roles. Bring examples of how you've identified process improvements or optimised workflows. This will illustrate your ability to leverage analytics for operational success, which is crucial for the Senior Operations Lead position.
â¨Emphasise Patient-Centric Thinking
Since Montu UK champions a patient-first culture, prepare to talk about how you've enhanced service quality and patient retention in your past roles. Share any initiatives you've led that improved the patient experience, as this will resonate well with the company's mission and values.
