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- Tasks: Transport prescriptions, answer patient queries, and maintain health records in a fast-paced environment.
- Company: Montu UK, a leading digital health company focused on cannabis-based medicines.
- Benefits: Competitive salary, 25+ days holiday, pension scheme, and growth opportunities.
- Why this job: Make a real impact on patients' lives while developing your skills in a dynamic team.
- Qualifications: 2+ years in admin or operations, strong problem-solving, and excellent communication skills.
- Other info: Flexible working hours and a supportive environment for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About the role
The role of the Prescription Coordinator is based onsite at our London office and sits within the wider Operations Team. The position requires a dynamic, adaptable, and patient‐centric individual who thrives in a fast‐paced environment and enjoys solving problems on the go.
As part of this role, you will be responsible for physically transporting prescriptions between our London office and Reading Pharmacy. Therefore, you will need to be comfortable navigating London's transport network, handling unexpected delays, and ensuring timely and secure delivery of prescriptions. A monthly travel card will be provided to cover all work‐related travel.
Key responsibilities
- Transport prescriptions between the London office and Reading Pharmacy, ensuring accuracy, confidentiality, and timeliness
- Answering patient queries by telephone and email
- Maintain patients' electronic health records
- Maintaining full and accurate record of prescriptions
- Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
- Updating patients with any changes in their prescription
- Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
- Support clinicians working in the service with operational queries
- Liaise with product and tech support team on technical issues
- Work closely with line manager and wider team on service improvement
Skills, Experience, and Qualifications
- Min 2 years' experience in an administrative, operations, or coordination role; ideally in a fast-paced environment
- Proven ability to manage multiple tasks and priorities while maintaining accuracy and attention to detail
- Strong problem‐solving skills and the ability to stay calm and resourceful when facing travel disruptions, delays, or unexpected challenges
- Excellent communication skills, both written and verbal, with a professional and empathetic approach to patient interactions
- Confident using a variety of digital tools and systems; high level of IT proficiency (experience with electronic health records or CRM systems is advantageous)
- Understanding of working within a regulated industry and following policies, procedures, and SOPs
- Proactive and dependable, with the ability to work independently and as part of a collaborative, cross‐functional team
- Must be comfortable travelling regularly between London and Reading, ensuring secure and timely transport of prescriptions
What we offer
- Competitive salary
- 25 days holiday (rising to 27 after one year & 30 after two years) + bank holidays
- 5% matched pension
- Cycle‐to‐work scheme
- Opportunities for development and growth
- A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis‐based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients' lives.
Prescriptions Coordinator in London employer: Alternaleaf
Contact Detail:
Alternaleaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescriptions Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Montu's website and social media. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice your problem-solving skills! Since the role requires quick thinking in a fast-paced environment, think of examples from your past where you handled unexpected challenges. This will show you're ready for anything!
✨Tip Number 3
Be ready to showcase your communication skills! Whether it's answering patient queries or liaising with teams, practice how you'll convey information clearly and empathetically. Role-play with a friend if you can!
✨Tip Number 4
Don’t forget to highlight your adaptability! The job involves navigating London’s transport network and dealing with delays. Share any experiences that demonstrate your flexibility and resourcefulness in tricky situations.
We think you need these skills to ace Prescriptions Coordinator in London
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've had to think on your feet or solve unexpected issues. We love candidates who can stay calm under pressure and tackle challenges head-on!
Be Patient-Centric: Since this role involves interacting with patients, make sure to convey your empathetic approach in your written application. Share examples of how you've provided excellent service or support to others in the past.
Detail Your Experience: We want to see that you have the relevant experience! Be specific about your previous roles in administration or coordination, especially in fast-paced environments. Use bullet points to make it easy for us to see your skills at a glance.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Alternaleaf
✨Know Your Route
Familiarise yourself with the transport routes between London and Reading. Being able to discuss your travel strategy during the interview shows that you’re proactive and prepared for the role's demands.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled unexpected challenges in previous roles. Whether it’s a delay or a patient query, demonstrating your calmness and resourcefulness will impress the interviewers.
✨Communicate with Empathy
Practice articulating your thoughts clearly and empathetically. Since you'll be dealing with patients, showcasing your communication skills and ability to connect with people will be crucial.
✨Highlight Your Tech Savviness
Brush up on your knowledge of electronic health records and any relevant digital tools. Be ready to discuss your experience with these systems, as it’s a key part of the role and will show you’re tech-savvy.
