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- Tasks: Lead daily operations of a digital clinic and support a dedicated team.
- Company: Join Montu, a pioneering digital health company transforming patient care.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in healthcare management and strong team leadership skills required.
- Other info: Dynamic environment with a focus on innovation and patient care excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Patient Support Operations Manager (Digital Clinic) plays a pivotal role in managing the daily operations of Montu's clinical services and the Patient Support Coordinator team. This leadership role requires a proactive, patient-focused individual who excels in managing teams, optimising operational workflows, and ensuring exceptional patient care standards.
As part of Montu's founding UK team, the Clinic Manager will oversee the establishment, growth, and performance of the clinic operations, ensuring efficiency and compliance with regulatory standards. It is essential to have experience in a high growth startup or fast-paced environment, who understands the unique needs of onboarding in a rapidly evolving company. You will also be a proactive problem solver, an adaptable communicator, and someone who thrives on connecting people with purpose and clarity.
Key responsibilities- Supervising, mentoring, and supporting the Patient Support Coordinator team to ensure the smooth day-to-day running of clinic operations.
- Overseeing recruitment, onboarding, and training of new staff while conducting regular team meetings and performance reviews.
- Overseeing the delivery of a responsive, respectful, and efficient patient support service, ensuring all interactions meet internal quality standards and regulatory expectations.
- Ensuring timely handling of appointment bookings, follow-ups, prescription queries, clinical escalations, and complaints.
- Conducting regular quality audits (e.g. call monitoring, patient feedback reviews) to identify training needs and service improvements.
- Monitoring and addressing significant events, incidents, and patient complaints in collaboration with the Head of Governance.
- Ensuring patient queries are resolved promptly and effectively, while working with the wider team to collect feedback and identify opportunities for improvement.
- Supporting clinicians with operational and administrative tasks to maintain high standards of patient care.
- Ensuring adherence to company policies, SOPs, and regulatory requirements, while proactively liaising with the tech support and product teams to address any technical issues.
- Working closely with the leadership team to identify and implement innovative service improvement initiatives, measuring their impact on clinic performance.
- Attending work-related meetings as required and maintaining all mandatory training and familiarity with company policies and SOPs.
- Demonstrable experience in healthcare management or a similar leadership role.
- Experience in a highly regulated industry and following policies and SOPs.
- Proven ability to lead and develop teams.
- High level of IT proficiency, including familiarity with electronic health records.
- Excellent attention to detail and organisational skills.
- Strong communication skills and ability to work under pressure.
- Competitive salary.
- 25 days holiday (rising to 27 days after one year & 30 after 2 years service) + bank holidays.
- 5% matched pension.
- Cycle-to-work scheme.
- Opportunities for development and growth.
- A dynamic and supportive work environment.
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients' lives.
Patient Support Operations Manager (Digital Clinic) in London employer: Alternaleaf
Contact Detail:
Alternaleaf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Operations Manager (Digital Clinic) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and digital clinic space. Attend industry events, join relevant online groups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing teams and optimising workflows. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their operations.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and share how your background aligns with their needs. It shows initiative and enthusiasm!
✨Tip Number 4
Keep it real during interviews! Be prepared to discuss specific examples of how you've handled challenges in patient support or team management. Authenticity goes a long way, so let your passion for patient care shine through!
We think you need these skills to ace Patient Support Operations Manager (Digital Clinic) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Support Operations Manager role. Highlight your experience in healthcare management and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how you can contribute to Montu's mission. Be sure to mention any relevant experience in fast-paced environments.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers who can think on their feet and adapt to changing situations!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Alternaleaf
✨Know the Company Inside Out
Before your interview, make sure you research Montu thoroughly. Understand their mission, values, and the specifics of their digital clinic services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Patient Support Operations Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved operational workflows. Be ready to discuss how you can apply these skills at Montu.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to handle patient complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Highlight Your Compliance Knowledge
Given the regulatory nature of the healthcare industry, be prepared to discuss your experience with policies and SOPs. Share specific instances where you've ensured compliance in previous roles, as this will reassure the interviewers of your capability to maintain high standards at Montu.
