At a Glance
- Tasks: Support patients through calls, guiding them with empathy and expertise.
- Company: Montu UK, a leading digital health company transforming patient care.
- Benefits: Flexible shifts, generous leave, pension matching, and work-from-home options.
- Other info: Join a supportive team dedicated to innovative healthcare solutions.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in call centres, strong communication skills, and a customer-focused mindset.
The predicted salary is between 28750 - 32000 £ per year.
As a Patient Support Coordinator, you'll be the warm, knowledgeable voice that patients rely on from their very first interaction with Montu UK. Acting as the front line of our patient experience, you'll handle around 450 calls each week, spending roughly five minutes per call guiding patients through a variety of needs - from answering questions to providing reassurance and practical support. No two conversations are the same. Your ability to combine efficiency, empathy, and expertise will ensure every patient feels heard, supported, and confident in their journey with us. By delivering clear information, compassionate care, and seamless service, you'll play a vital role in creating a positive and trusted experience for every patient who reaches out to Montu UK.
What will you be doing?
- High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
- Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
- Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
- Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
- Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK's standard of excellence at all times.
What do you need?
- High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
- Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
- Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening.
- IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
- Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently.
What we offer:
- Flexible shift pattern: 7:30am - 4:30pm/9:30am-6:30pm (1 Saturday shift to be worked every 8 weeks)
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients' lives and expanding access to modern medical treatments.
Patient Support Coordinator in London employer: Alternaleaf
Montu UK is an exceptional employer that prioritises the well-being and growth of its employees while making a significant impact in the healthcare sector. With flexible working options, generous leave policies, and a strong focus on professional development, Montu fosters a collaborative and supportive work culture where every team member can thrive. Join us in transforming patient care and experience the rewarding journey of contributing to meaningful change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Alternaleaf for the Patient Support Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Support Coordinator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Alternaleaf, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Alternaleaf, and how you can make a difference!
How to prepare for a job interview at Alternaleaf
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Alternaleaf.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Alternaleaf appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Alternaleaf supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
