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- Tasks: Provide second line technical support and troubleshoot hardware, software, and network issues.
- Company: Established and growing organisation with a focus on training and development.
- Benefits: Pension, health insurance, 25 days holiday, and family-friendly flexibility.
- Other info: Great career progression opportunities and hybrid working options.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in service desk roles and knowledge of M365, Windows/MacOS, and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established and still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and a great benefits package. They are a leading provider within their specialised sector.
Responsibilities:
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
What they are looking for from you:
- You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory.
- You must be able to manage your workload and prioritise tasks.
Nice to have’s:
- Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with PowerShell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits:
- Pension
- Health insurance
- Training plan & paid study time
- 25 days’ holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
Please apply or contact Altered Resourcing for more info.
Second Line Helpdesk Engineer employer: Altered Resourcing
Contact Detail:
Altered Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to M365, Windows, and Active Directory. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, share specific examples of how you've resolved issues in the past. This will demonstrate your ability to handle second line support effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Second Line Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles and technical support. We want to see how your skills with M365, Windows/MacOS, and Active Directory shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about the Second Line Helpdesk Engineer role and how you can contribute to our team.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing problem-solving in action, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Altered Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, MacOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since delivering a high standard of customer service is key for this role, prepare examples of how you've successfully managed user expectations and resolved conflicts. Think about times when you went above and beyond to help a user.
✨Prioritisation is Key
Be ready to talk about how you manage multiple incidents at once. You might be asked to describe your approach to prioritising tasks under pressure, so have a strategy in mind that demonstrates your organisational skills.
✨Certifications Can Give You an Edge
If you have any relevant certifications like CompTIA A+ or ITIL Foundation, make sure to mention them. Even if you don’t have them yet, showing your willingness to pursue further training can impress the interviewers.