At a Glance
- Tasks: Lead IT operations, ensuring performance and security in a Microsoft environment.
- Company: Growing tech organisation in the West Midlands with a focus on innovation.
- Benefits: £60,000 salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Enjoy hybrid working and ongoing training in a collaborative environment.
- Why this job: Make a real impact by improving IT systems and mentoring junior team members.
- Qualifications: Experience in IT operations with strong Microsoft technical skills required.
The predicted salary is between 60000 - 60000 € per year.
Location: West Midlands (minimum 3 days on-site)
Salary: £60,000 + benefits
Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
- Support and develop the IT Operations function, providing guidance to junior team members
- Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
- Manage Change and Incident Management processes to minimise disruption
- Own the patching process across servers, endpoints, cloud, and network environments
- Oversee Service Desk operations and ensure strong end-user support
- Work closely with third-party vendors and technology partners
- Drive continuous improvement across IT processes and service delivery
- Support compliance and security-related initiatives
- Contribute to infrastructure and cloud-related projects
Essential Skills & Experience
- Proven experience in an IT Operations or Infrastructure-focused role
- Strong hands-on technical expertise across Microsoft technologies, including:
- Microsoft Entra ID (Azure AD)
- Hyper-V
- Microsoft Purview
- Intune
- Azure Networking
- Experience supporting Service Desk / IT support functions
- Knowledge of Change and Incident Management processes
- Strong communication skills and ability to work across technical and non-technical teams
- Ability to take ownership and work independently
- Eligibility for SC clearance
Desirable Experience
- Azure certifications (e.g., AZ-104, AZ-305)
- Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL
- Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
- Proactive and detail-oriented
- Strong problem-solving skills
- Collaborative team player
- Interest in mentoring and supporting others
Package & Benefits
- Salary: £60,000
- Pension scheme
- Private healthcare
- Flexible benefits (including cycle to work / EV schemes)
- Ongoing training and development
- Hybrid working (minimum 3 days on-site)
IT Operations Manager employer: Altered Resourcing
Join a dynamic and technology-driven organisation in the West Midlands, where your role as an IT Operations Manager will not only enhance your technical skills but also offer you the chance to lead and mentor a talented team. With a strong emphasis on employee growth, flexible working arrangements, and a comprehensive benefits package including private healthcare and ongoing training, this company fosters a collaborative and innovative work culture that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your hands-on experience with Microsoft technologies.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready for technical questions or scenarios that test your problem-solving skills. Brush up on Change and Incident Management processes to impress them with your knowledge.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that IT Operations Manager role.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your hands-on experience with Microsoft technologies and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant projects or experiences that showcase your problem-solving skills.
Showcase Your Technical Skills:Since this role is heavily focused on technical delivery, make sure to list your expertise in Microsoft Entra ID, Hyper-V, and other relevant technologies. We love seeing specific examples of how you've used these skills in past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Altered Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like Azure AD and Hyper-V. Be ready to discuss your hands-on experience and how you've tackled challenges in previous roles.
✨Showcase Your Leadership Skills
Since this role involves some team leadership, think of examples where you've guided junior team members or led projects. Highlight your ability to mentor and support others, as this will resonate well with the interviewers.
✨Understand Change and Incident Management
Familiarise yourself with Change and Incident Management processes. Be prepared to explain how you've managed disruptions in the past and what strategies you used to minimise impact on IT operations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to work with both technical and non-technical teams. Confidence in your communication can set you apart!
