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- Tasks: Provide 1st line IT support and troubleshoot tech issues.
- Company: Established organisation in North-East Essex with a supportive culture.
- Benefits: Great training, career progression, and upskilling opportunities.
- Other info: Learn from experienced team members and work in a collaborative setting.
- Why this job: Kickstart your IT career in a dynamic environment with real growth potential.
- Qualifications: Passion for IT, good communication, and problem-solving skills.
The predicted salary is between 22000 - 28000 £ per year.
Location: North-East Essex
Are you looking for your first role in IT? Want to work somewhere you can grow and receive great training? An established client of ours based in Essex is looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career by offering upskilling and career progression opportunities. You will also get to learn from senior members of the team.
Responsibilities:
- 1st line IT support
- Investigating and troubleshooting IT problems
- Logging calls within the ticketing software
- Recording solutions within the system
- Maximising the effectiveness of the system
- Escalating tickets when necessary
- Meeting targets and deadlines
- Providing desktop support
What they want to see from you:
- Desire to learn
- Interest in IT
- Team player
- Confidence to answer phone calls and deal with tickets on the system
Please apply or contact Altered Resourcing for more info.
1st Line IT Service Desk Analyst employer: Altered Resourcing
Contact Detail:
Altered Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can give you a heads-up about companies looking for someone just like you.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with calls and tickets, it’s crucial to sound confident and clear. Try role-playing with a friend to get comfortable with common IT support scenarios.
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, share what excites you about technology and how you’ve been learning on your own. It’ll make you stand out as a candidate eager to grow.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to show you’re serious about landing that first role in IT.
We think you need these skills to ace 1st Line IT Service Desk Analyst
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Mention any relevant experiences or projects that sparked your interest in technology. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your communication skills and problem-solving abilities, as these are key for a 1st Line IT Service Desk Analyst. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can effectively communicate, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Altered Resourcing
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will show them you’re genuinely keen to learn and grow in the field.
✨Brush Up on Communication Skills
Since this role involves answering calls and dealing with tickets, practice clear and concise communication. You might want to do a mock interview with a friend where you explain technical concepts in simple terms, showcasing your ability to communicate effectively.
✨Familiarise Yourself with Common IT Issues
Before the interview, research common 1st line support issues and their solutions. Being able to discuss these topics will demonstrate your problem-solving skills and readiness to tackle real-world challenges they face in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training opportunities available or how the team collaborates. It shows your interest in the role and helps you assess if the company is the right fit for you.