At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for colleagues.
- Company: Dynamic tech company in York focused on innovation and customer service.
- Benefits: Full-time role with opportunities for career growth and hands-on experience.
- Other info: Exciting projects and modern technologies await you in this collaborative environment.
- Why this job: Join a team where you can solve problems and enhance your tech skills.
- Qualifications: Experience in first and second-line support and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: York
Contract: Full-time
We're looking for a proactive and customer-focused IT Support Engineer. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations.
You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies.
What you'll be doing
- Providing high-quality technical support across the business, including:
- User Support Service Delivery
- Act as the first point of contact for IT support requests.
- Log, prioritise and manage incidents through the IT service desk.
- Troubleshoot hardware, software and user access issues.
- Deliver an excellent customer experience with every interaction.
- Systems Device Support
- Configure laptops, desktops and mobile devices.
- Create and manage user accounts and permissions.
- Support Microsoft technologies including Azure, Intune and Defender for Endpoint.
IT Support Engineer in York employer: ALTERED RESOURCING LTD
Join a dynamic team in York where your role as an IT Support Engineer will not only allow you to solve technical challenges but also foster a culture of collaboration and continuous learning. With a strong emphasis on employee development, you'll have access to training in cutting-edge technologies and the opportunity to advance your career in IT operations. Our supportive work environment prioritises excellent customer service, ensuring that you can make a meaningful impact while enjoying a fulfilling work-life balance.
