At a Glance
- Tasks: Provide second line technical support and troubleshoot hardware, software, and network issues.
- Company: Established organisation offering great training and a hybrid working environment.
- Benefits: Pension, health insurance, 25 days holiday, and family-friendly flexibility.
- Other info: Excellent career progression opportunities and a supportive training plan.
- Why this job: Join a leading provider and enhance your tech skills while making a real impact.
- Qualifications: Experience in service desk roles with knowledge of M365, Windows/MacOS, and Active Directory.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid working, Norfolk
We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and a great benefit package. They are a leading provider within their specialised sector.
Responsibilities:
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
What they are looking for from you:
- You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory.
- You must be able to manage your workload and prioritise tasks.
Nice to have's:
- Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with PowerShell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of ConnectWise PSA/RMM or similar.
Package & Benefits:
- Pension
- Health insurance
- Training plan & paid study time
- 25 days' holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
Please apply or contact Altered Resourcing for more info.
Service Desk Engineer employer: ALTERED RESOURCING LTD
Join a dynamic and supportive team as a Second Line Helpdesk Engineer in Norfolk, where you will benefit from a hybrid working model and an extensive training programme designed to enhance your technical skills. Our company prioritises employee growth with excellent career progression opportunities, a comprehensive benefits package including health insurance and generous holiday allowance, and a family-friendly work culture that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We suggest you also think about how your experience with M365 and troubleshooting can shine through in your answers.
✨Tip Number 3
Show off your skills! If you have any relevant certifications like CompTIA A+ or ITIL Foundation, make sure to mention them. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service desk roles and showcases your troubleshooting skills. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Skills:Don’t hold back on mentioning your knowledge of M365, Windows/MacOS, and Active Directory. We’re looking for candidates who can hit the ground running, so let us know what you bring to the table!
Keep It Professional:While we love a friendly tone, make sure your application is polished and professional. Double-check for typos and ensure your formatting is consistent – first impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ALTERED RESOURCING LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, MacOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since delivering a high standard of customer service is key for this role, prepare examples of how you've effectively handled difficult situations with users. Highlight your communication skills and how you prioritise user satisfaction.
✨Familiarise Yourself with the Company
Research the company’s background and their position within the sector. Understanding their values and what they offer can help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or technical issues. Practise articulating your thought process clearly, as this will showcase your problem-solving abilities and how you manage multiple incidents under pressure.
