Job Description
Job Title: Second Line Helpdesk Engineer
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Location: Hybrid working, Norfolk
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We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.
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Responsibilities:
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- Provide second line technical support across a broad range of hardware, software, and network issues.
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- Troubleshoot and resolve escalated incidents within agreed SLAs.
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- Support users with operating systems (Windows, MacOS), Microsoft 365 etc.
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- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
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- Deliver a high standard of customer service.
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- Manage and prioritise multiple open incidents effectively.
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What they are looking for from you:
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You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks.
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Nice to have's:
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- Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
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- Experience with PowerShell or similar.
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- Experience with MDM solutions, like Intune.
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- Knowledge of ConnectWise PSA/RMM or similar.
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Package & Benefits
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- Pension
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- Health insurance
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- Training plan & paid study time
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- 25 days' holiday + Bank Holidays
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- Family-friendly flexibility
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- Excellent career progression opportunities
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- Free parking
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Please apply or contact Altered Resourcing for more info.
Service Desk Engineer in Great Yarmouth employer: ALTERED RESOURCING LTD
As a Senior Manager in Service and Business Systems at our Hertfordshire location, you will be part of a forward-thinking team dedicated to shaping the future of digital manufacturing. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering unique opportunities for professional development in a highly regulated environment. Join us to make a meaningful impact in the healthcare sector while enjoying the benefits of a hybrid working model and a commitment to work-life balance.
