Senior Salesforce Administrator in London

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

We are seeking an experienced Senior Salesforce Administrator to lead the optimization and strategic enhancement of our Salesforce CRM platform. You will play a critical role in designing integrations, automating workflows, and enabling data-driven decision-making across sales, marketing, and operations teams. This position requires both technical expertise and strong stakeholder management skills to drive platform adoption and business impact.

Your responsibilities

• Salesforce Administration & Integration
  • Lead the setup, administration, and ongoing optimization of the Salesforce CRM platform
  • Develop and implement end-to-end system integrations between Salesforce and third-party applications
  • Collaborate with IT and operations teams to maintain seamless data flow and system connectivity
  • Build and maintain custom objects, validation rules, workflows, Flows, and approval processes
  • Ensure platform stability, security, and alignment with business requirements
  • Manage system configuration changes and maintain documentation standards
• Workflow & Automation
  • Design and optimize workflow automations and approval processes to support sales and marketing efficiency
  • Manage assignment rules, email alerts, and process automation to streamline business operations
  • Leverage automation tools including Flows, Process Builder, and Assignment Rules to reduce manual effort
  • Continuously evaluate system performance and recommend improvements to enhance productivity
  • Identify opportunities for automation and implement solutions that drive operational excellence
• Reporting & Analytics
  • Build and maintain custom dashboards and reports to track key business metrics (pipeline, conversion, engagement, etc.)
  • Transition static reporting (Excel-based) into dynamic Salesforce dashboards
  • Partner with stakeholders across teams to ensure data-driven decision-making
  • Create executive-level reporting and insights for leadership visibility
  • Implement analytics best practices and ensure data accuracy across reports
• User Management & Training
  • Manage user access, roles, and permission sets in alignment with data security policies
  • Deliver training sessions and create user guides to enhance adoption and promote best practices
  • Provide ongoing user support and troubleshooting for platform-related issues
  • Champion Salesforce best practices and drive continuous improvement in user engagement
  • Act as the primary point of contact for Salesforce-related questions and requests
• Data Management & Governance
  • Oversee data import/export, deduplication, and data quality initiatives
  • Implement and maintain data governance frameworks to ensure data integrity
  • Establish data standards and policies across the Salesforce environment
  • Monitor data quality metrics and implement corrective actions as needed

Your profile

• 6+ years of Salesforce administration experience, including system integration and automation workflows
• Hands-on experience with Salesforce Sales Cloud and familiarity with Marketing Cloud
• Strong understanding of Salesforce Objects (Leads, Accounts, Opportunities, Campaigns, Cases, etc.)
• Skilled in data import/export, deduplication, and data governance frameworks
• Extensive experience with automation tools including Flows, Process Builder, and Assignment Rules
• Proven ability to build custom objects, validation rules, workflows, and approval processes
• Experience developing and maintaining system integrations with third-party applications
• Strong reporting and dashboard creation skills with focus on business metrics
• Excellent communication and stakeholder management skills
• Strong documentation skills and attention to detail
• Ability to balance strategic system design with day-to-day operational management
• Problem-solving mindset with ability to work independently and collaboratively

Preferred Qualifications

• Salesforce Certified Administrator (required or strongly preferred)
• Salesforce Certified Advanced Administrator
• Familiarity with SQL and API-based integrations
• Experience with middleware/integration platforms (MuleSoft, Zapier, etc.)
• Knowledge of Agile/Scrum methodologies
• Experience with Salesforce CPQ, Service Cloud
• Understanding of GDPR, data privacy, and security compliance

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.