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- Tasks: Support customers and sales team to drive revenue growth and manage orders.
- Company: Join a global leader in technical services with over 140 years of experience.
- Benefits: Competitive salary, matched pension scheme, and up to 36 days holiday.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer service or sales admin experience in a technical field preferred.
- Other info: Flexible working options and opportunities for career development.
The predicted salary is between 30000 - 40000 £ per year.
ALTER TECHNOLOGY TÃœV NORD UK Ltd is part of world leading technical services provider, TUV NORD GROUP. The company has been active in the market for more than 140 years. ALTER TECHNOLOGY TÃœV NORD UK Ltd provides sub-contract semiconductor packaging and assembly services for a wide range of semiconductor and photonics devices.
We are looking for a customer focused individual to support our customers and sales team to meet our revenue and EBIT growth objectives. The ideal candidate will have experience of customer services or sales administration in a technical field.
Responsibilities- First line of support for day-to-day customer engagement.
- Coordinate with customers on material deliveries, communicate order acknowledgements and delivery dates. Update customers in case of issues or delays.
- Manage repeat business and orders from production customers.
- Prepare, issue, and track quotations, sales orders, and invoices.
- Maintain and update CRM / ERP systems and customer records.
- Monitor order status and proactively update customers on progress.
- Act as a first point of contact for customer queries, ensuring timely and professional responses.
- Coordinate with operations, engineering, and logistics to resolve issues and deliver on commitments.
- Provide administrative support to the Business Development and Sales team.
- Assist in the preparation of presentations, reports, and forecasts.
- Help coordinate customer visits, audits, and events, including ordering lunch and preparing meeting rooms.
- Manage customer onboarding and agreements such as NDAs and service agreements.
- General office admin, such as answering the phones/door.
- Support for departments where needed, i.e. shipping, stores, finance.
- Ability to learn, understand and articulate information related to our services.
- Ability to manage multiple customers and a variety of requirements concurrently.
- Excellent time management skills, highly responsive and organized.
- High attention to detail.
- Excellent verbal and written communications skills.
- Fluent with Microsoft office tools, Outlook, Word, PowerPoint, Excel, Teams. Prior experience of CRM, ERP systems and Power BI an advantage.
- Matched Pension Scheme: Up to 6% matched contributions.
- Electric Vehicle Scheme.
- Recruitment Reward Scheme.
- Competitive Salary: With annual reviews.
- 33 Days Holiday Per Year: Increases with service up to 36 days.
- Enhanced Maternity/Paternity Leave.
- Access to Reward Gateway.
Location: Office based in Livingston, Scotland. Flexible working options available, around business needs – would be discussed at interview.
Sales Admin / Customer Services in Livingston employer: ALTER TECHNOLOGY TUV NORD UK LTD
Contact Detail:
ALTER TECHNOLOGY TUV NORD UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Admin / Customer Services in Livingston
✨Tip Number 1
Get to know the company inside out! Research ALTER TECHNOLOGY TÃœV NORD and understand their services, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and sales admin roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Admin / Customer Services in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Admin / Customer Services role. Highlight any relevant experience in customer service or sales administration, especially in technical fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent verbal and written communication skills. We want to see that you can articulate information clearly and professionally.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ALTER TECHNOLOGY TUV NORD UK LTD
✨Know Your Stuff
Make sure you understand the technical aspects of the services offered by ALTER TECHNOLOGY TÃœV NORD. Brush up on semiconductor packaging and assembly processes, as well as any relevant terminology. This will help you articulate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer queries or resolved issues. Highlight your ability to communicate effectively and maintain professionalism, especially when dealing with challenging situations. This is crucial for a role that involves first-line customer support.
✨Demonstrate Organisational Skills
Since the job requires managing multiple customers and tasks, be ready to discuss how you prioritise your workload. Share specific strategies you use to stay organised, such as using CRM systems or time management tools. This will reassure the interviewers that you can handle the demands of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Asking about their approach to customer engagement can also demonstrate your proactive mindset.