At a Glance
- Tasks: Lead the digital workplace experience and enhance collaboration using Microsoft 365 and AI technologies.
- Company: Join Alter Domus, a forward-thinking tech company focused on innovation and employee experience.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional development.
- Other info: Dynamic environment with opportunities for continuous learning and career growth.
- Why this job: Shape the future of work with cutting-edge technology and make a real impact on employee experiences.
- Qualifications: 8+ years in IT, with strong expertise in Microsoft 365 and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Alter Domus is seeking a Tech Workplace Manager to join our Tech Operation team. This role owns the delivery and continuous improvement of the digital workplace, with Microsoft 365 at its core, while shaping an AI‑enabled workplace that is secure, reliable, and increasingly aligned with AI capabilities for a high‑quality Digital Employee Experience (DEX) across a global user base.
This position combines deep technical expertise in the Microsoft ecosystem with leadership, stakeholder engagement, AI enablement, and DEX best practices. You will be responsible not only for operating and securing our Microsoft 365 environment, but also for shaping how employees collaborate, access knowledge, and use AI with the right guardrails, governance, and support model.
The ideal candidate brings strong hands‑on experience with Microsoft 365, a service‑oriented mindset, and a proven ability to improve end‑user experience through data, automation, and enterprise AI platforms such as Claude, while balancing innovation with governance, security, user adoption, and measurable business outcomes.
Collaboration & Leadership- Own the end‑to‑end digital workspace experience, including productivity, collaboration, endpoint management, and identity.
- Act as a senior technical leader and subject‑matter expert for Microsoft 365 and collaboration services.
- Lead the administration and evolution of Microsoft 365 services / Google workplace, while defining how they integrate with enterprise AI platforms such as Claude Enterprise for knowledge access, productivity, and governed user enablement.
- Define and implement standards, governance, and best practices for collaboration, productivity, and responsible AI use, including identity controls, retention, auditability, approved integrations, data protection, and adoption guardrails.
- Guide adoption and optimization of collaboration patterns (Teams, SharePoint, OneDrive).
- Partner closely with Security teams to align workspace security with organizational policies.
- Provide advanced support and guidance to Level 1 and Level 2 teams.
- Develop and maintain clear, high‑quality documentation, operational runbooks, end‑user guidance, and AI standards for workplace technologies and enterprise AI services.
- Contribute to training, enablement, and change management efforts.
- Monitor platform health, performance, security events, and DEX indicators.
- Produce actionable reporting and insights to guide decision‑making and service improvements.
- Drive automation through PowerShell, Graph API, and AI‑assisted or agentic workflow patterns to improve efficiency, service quality, and reliability, with appropriate human oversight and governance.
- Oversee Microsoft 365 license procurement, allocation, and optimization, ensuring cost efficiency and compliance.
- Manage service lifecycle, roadmaps, and feature adoption planning.
- Stay current with Microsoft 365, security, digital workplace, and enterprise AI trends.
- Recommend and implement enhancements that improve resilience, usability, and employee productivity.
- Advanced expertise in Exchange Online: Mail flow, hybrid configurations, transport rules, connectors, accepted domains.
- Strong troubleshooting (message trace, header analysis).
- Strong knowledge of Identity & Access: Conditional Access, Identity Protection, MFA, Single Sign‑On.
- Intune / Endpoint Management: Device compliance, Windows Autopatch & Autopilot.
- Security baselines, configuration profiles, update rings, app deployment.
- Microsoft Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps.
- Automation & Scripting: PowerShell, Microsoft Graph API queries, automation scripts, bulk provisioning.
- Directory Services: Active Directory and Group Policy management.
- Proven experience in End User Experience Support, delivering high‑quality, customer‑focused service.
- Knowledge of the Apple ecosystem (JAMF).
- Working knowledge of enterprise AI capabilities, including Claude Enterprise concepts, prompt design best practices, connector and integration governance, access controls, data protection considerations, and practical use cases for workplace productivity and knowledge work.
- Experience implementing or optimizing collaboration and productivity tooling.
- Minimum 8+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies.
- Excellent verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders.
- Detail‑oriented, organized, and comfortable operating in a fast‑paced, global environment.
- Strong sense of ownership, accountability, and customer‑service excellence.
- Collaborative team player with strong interpersonal skills.
- Self‑motivated and able to thrive in project, and innovation‑driven environment, with the ability to lead adoption of new workplace technologies and Claude‑oriented AI‑enabled ways of working.
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our Global Benefits Also Include:
- Support for professional accreditations such as ACCA and study leave.
- Flexible arrangements, generous holidays, plus an additional day off for your birthday!
- Continuous mentoring along your career progression.
- Active sports, events and social committees across our offices.
- 24/7 support available from our Employee Assistance Program.
- The opportunity to invest in our growth and success through our Employee Share Plan.
- Plus additional local benefits depending on your location.
Tech Workplace Manager employer: Alter Domus
Alter Domus is an exceptional employer that prioritises employee growth and development, offering a wealth of resources through the Alter Domus Academy tailored to your career ambitions. With a vibrant work culture that promotes collaboration and innovation, employees enjoy flexible arrangements, generous holidays, and unique benefits such as an extra day off for birthdays and support for professional accreditations. Join us in a dynamic environment where your contributions shape a cutting-edge digital workplace, all while being part of a supportive community that values your well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Workplace Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alter Domus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alter Domus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alter Domus!
✨Direct Apply to Alter Domus
Let's not forget to apply directly through the Alter Domus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tech Workplace Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alter Domus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alter Domus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alter Domus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
