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- Tasks: Lead and mentor global support teams while delivering top-notch technical support for 140 applications.
- Company: Join Alter Domus, a leader in alternative investment solutions with a collaborative culture.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional accreditations.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: Degree in computer science and 10 years of experience in application support required.
- Other info: Inclusive culture that values diverse perspectives and offers continuous mentoring.
The predicted salary is between 72000 - 108000 £ per year.
Alter Domus is a world-leading provider of integrated solutions for the alternative investment industry. We are proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. Invest yourself in the alternative and join an organization where you progress on merit, where you can speak openly, and where you will be supported along whichever path you choose to take.
The role is tailored for candidates who excel in navigating the fast-paced and complex environment of applications support, combining technical skills with extensive financial knowledge.
Key Responsibilities- Deliver technical support for around 140 applications.
- Manage and mentor a global Applications support team of 40 teams.
- Rapidly diagnose and rectify issues impacting the production environment.
- Foster a culture of accountability, learning, and growth to build a high-performing, collaborative support team.
- Monitor key client satisfaction metrics and develop strategies to enhance loyalty, retention, and service excellence.
- Collaborate with Infra, IT Operations and Business units to improve application performance and reliability.
- Participate in the development and implementation of new system requirements.
- Ensure adherence to regulatory standards and internal controls.
- Continuously monitor and optimize system performance.
- Provide regular reporting to leadership stakeholders.
- Degree in computer science, or a related field.
- Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments, with a strong ability to get hands-on as needed.
- Proven 10 years’ experience in production support within application environments, ideally with exposure to clients.
- Strong technical skills and a profound understanding of financial products and the financial market landscape.
- Proficient in troubleshooting and resolving intricate technical issues.
- ITIL certifications is an asset.
- Knowledge of Power BI, charts, and reporting tools.
- Highly analytical with the ability to perform under pressure.
- Superior communication skills, with an aptitude for collaborating effectively with both IT and business teams.
- Exceptional communication skills, with a demonstrated ability to handle high-level escalations, collaborate effectively across teams (Product, Engineering, Sales, CSMs), and represent Support in cross-functional projects.
- Fluency in English is mandatory.
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our Global Benefits Also Include- Support for professional accreditations such as ACCA and study leave.
- Flexible arrangements, generous holidays, plus an additional day off for your birthday.
- Continuous mentoring along your career progression.
- Active sports, events and social committees across our offices.
- 24/7 support available from our Employee Assistance Program.
- The opportunity to invest in our growth and success through our Employee Share Plan.
- Plus additional local benefits depending on your location.
We are committed to equal opportunity, valuing every voice and experience across our organisation, and maintaining an inclusive culture where you can bring your whole self to work. We celebrate our differences and understand that success relies on diverse perspectives and experiences working towards shared goals. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Head of Application Services in London employer: Alter Domus
Contact Detail:
Alter Domus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Application Services in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Alter Domus on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and financial knowledge. We should be ready to discuss specific applications we've supported and how we tackled complex issues, as this role is all about problem-solving.
✨Tip Number 3
Showcase our leadership skills! Since the role involves managing teams, we should have examples ready of how we've mentored others and fostered a collaborative environment. This will highlight our ability to build high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Alter Domus team.
We think you need these skills to ace Head of Application Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Application Services role. Highlight your technical expertise and any relevant financial knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at Alter Domus.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and deliver results under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Alter Domus
✨Know Your Applications Inside Out
Before the interview, make sure you have a solid understanding of the 140 applications you'll be supporting. Familiarise yourself with their functionalities and common issues. This will not only show your technical prowess but also your commitment to the role.
✨Showcase Your Leadership Skills
As a Head of Application Services, you'll be managing and mentoring teams. Prepare examples of how you've successfully led teams in the past, focusing on fostering a culture of accountability and growth. Highlight any specific strategies you've implemented to enhance team performance.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to perform under pressure.
✨Communicate Effectively
Exceptional communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Be prepared to explain how you've collaborated with cross-functional teams and handled high-level escalations in the past.
