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- Tasks: Lead client experience for Private Equity, optimising interactions with our innovative AD Intelligence platform.
- Company: Join Alter Domus, a leader in alternative investment solutions with a focus on inclusivity.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional development.
- Other info: Be part of a diverse team that values every voice and fosters career growth.
- Why this job: Shape the future of Private Equity client experiences with cutting-edge AI technology.
- Qualifications: 10+ years in product management with expertise in Private Equity and SaaS solutions.
The predicted salary is between 80000 - 100000 ÂŁ per year.
About Us
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different – in what we do, how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Job Description
The Client Experience Lead reports into the Head of Product – Private Equity and will serve as the strategic bridge between our Private Equity clients and the AD Intelligence platform, driving the end‑to‑end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product‑minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams.
Your responsibilities
- Client Engagement & Discovery
- Own and optimize Private Equity client end‑to‑end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll‑out.
- Lead structured discovery sessions with Private Equity clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations.
- Serve as the primary product and technology expert for Private Equity clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities.
- Roadmap & Strategy
- Develop and maintain the Private Equity client‑facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Equity data/analytics roadmaps.
- Quantify the impact of roadmap initiatives where possible to support data‑driven decision‑making.
- Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go‑to‑market positioning.
- Cross‑Functional Leadership
- Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap.
- Deliver clear requirements for technical design and execution of the highest priority work.
- Work closely with the Head of Client Portals as the Private Equity subject matter expert to ensure consistency and ease of use throughout ADI for Private Equity use cases.
- Product Excellence
- Create a market‑leading experience for Private Equity clients through an AI‑native integrated servicing platform.
- Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform.
- Drive continuous improvement through ongoing client feedback loops and market analysis.
Your profile
- Required Experience
- 10+ years in product management, with demonstrated progression to senior leadership roles.
- Fluency in Private Equity market dynamics and ongoing trends, with the ability to anticipate client needs.
- Proven experience developing and evolving client‑facing enterprise SaaS cloud‑native products/solutions from concept through maturity.
- Demonstrable experience in early‑stage product development and client discovery, including working with ambiguity and rapidly iterating.
- Previous roadmap ownership with justified prioritization frameworks and clear outcomes.
- Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches.
- Leadership & Stakeholder Management
- Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision.
- Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure.
- Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects.
- Strong executive presence with the ability to command credibility across technical and business audiences.
- Core Competencies
- Strategic thinking with strong execution capabilities.
- Exceptional communication and storytelling skills, translating technical concepts for diverse audiences.
- Data‑driven decision‑making with strong analytical and synthesis capabilities.
- Client‑centric mindset with passion for delivering exceptional user experiences.
- Comfortable working in fast‑paced, evolving environments with competing priorities.
- Deep understanding of AI‑enabled products and platforms (preferred).
What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Support for professional accreditations such as ACCA and study leave. Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression. Active sports, events and social committees across our offices. 24/7 support available from our Employee Assistance Program. The opportunity to invest in our growth and success through our Employee Share Plan. Plus additional local benefits depending on your location.
Equity in every sense of the word
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.
We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Client Experience Lead - Private Equity in London employer: Alter Domus
Contact Detail:
Alter Domus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Lead - Private Equity in London
✨Tip Number 1
Network like a pro! Reach out to people in the private equity space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s products and services inside out. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your problem-solving abilities and how they relate to the role of Client Experience Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Experience Lead - Private Equity in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Lead role. Highlight your experience in product management and how it aligns with the needs of Private Equity clients. We want to see how you can bring value to our team!
Showcase Your Expertise: Don’t hold back on demonstrating your knowledge of the Private Equity market dynamics. Use specific examples from your past roles to illustrate how you've successfully navigated similar challenges. This will help us see you as a strong candidate for the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Alter Domus
✨Know Your Product Inside Out
As a Client Experience Lead, you'll need to demonstrate a deep understanding of the AD Intelligence platform. Familiarise yourself with its features, benefits, and how it addresses client pain points. Be ready to discuss how you can enhance the client experience through this platform.
✨Showcase Your Strategic Vision
Prepare to articulate your strategic approach to product management in the Private Equity space. Think about how you would prioritise the client-facing roadmap and what metrics you'd use to measure success. This will show that you can think critically and align with the company's goals.
✨Engage with Real-World Scenarios
Be prepared to discuss specific examples from your past experiences where you've led client discovery sessions or developed client-facing products. Use these stories to illustrate your problem-solving skills and ability to translate complex needs into actionable strategies.
✨Communicate Clearly and Confidently
Exceptional communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to engage with diverse audiences. Show your storytelling skills by framing your experiences in a way that resonates with the interviewers.