Head of Client & Industry Solutions

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

The Head of Client and Industry Solutions is a member of the Commercial Leadership Team and reports into the Chief Commercial Officer responsible for building and maintaining strong client relationships by identifying business challenges and opportunities that Alter Domus is suited to solving on behalf of these customers. They act as a strategic partner, bridging the gap between client requirements and the company's products and services to deliver value-driven solutions. This executive role requires deep industry knowledge to craft innovative strategies that address the unique needs of vertical markets, such as Real Assets, Private Credit, Private Equity and Company Secretary services.

They are the critical link connecting Alter Domus' product capabilities with customers' business needs and strategic goals and are critical in commercial discussions, partnering with the leads in the Global Signature accounts team as well as relationship managers who lead on Tier 1 and Tier 2 accounts. They will work alongside RM and Sales leaders in all pitches, bringing through leadership and credibility. The Head of Client & Industry Solutions will champion a customer-centric approach that drives revenue and long-term customer success within a specific market segment. They do this by identifying customer pain points and market gaps and then aligning internal solutions, sales, and marketing efforts to deliver highly relevant, industry-focused solutions.

Profile

• Client engagement: Engage directly with key clients and C-level executives to build trusted advisor relationships. This involves participating in high-stakes sales meetings and consulting engagements to design and deliver tailored solutions.
• Solution design and development: Work collaboratively with clients to analyze their business needs, challenges, and goals, and then design and propose comprehensive solutions.
• Strategic Consulting and Solution: Provide expertise and strategic guidance to clients, helping them understand how the company's offerings can maximize their business performance and ROI and unique value assessment. Define and lead the overall vision and strategy for customer industry solutions.
• Relationship management: Serve as point of contact for clients, building trust and maintaining long-term relationships through regular and excellent communication.
• Business (sales and revenue) growth: Identify opportunities for growth within existing accounts through upselling, cross-selling, and expanding the scope of services and new accounts.
• Proposal management: Assist in preparing proposals, responding to RFPs and sales and revenue.
• Performance tracking: Monitor and analyze key performance indicators (KPIs) and project outcomes to measure success and provide data-driven insights to both clients and internal stakeholders.
• Industry expertise: Serve as the company's leading subject-matter expert on a specific industry, providing insights into market demands, regulatory changes, and emerging trends to shape product and sales strategies.
• Cross-functional leadership: Collaborate closely with product management, and work alongside marketing, and sales teams to ensure solutions are both technically feasible and compelling to the target customer.
• Thought leadership: Publish thought leadership content, such as white papers and articles, and speak at industry events to elevate the company's reputation as a market leader.
• Performance and feedback: Analyze market and customer data to track the performance of industry solutions, gather feedback, and influence the product roadmap.

Leadership & Behavioural Competencies

A successful Head of Client & Industry Solutions combines deep domain expertise with exceptional leadership and relationship management skills and communication abilities.

• Executive presence and communication: Exceptional ability to communicate and build rapport with C-level clients and internal executives.
• Strategic and business acumen: Deep understanding of clients' businesses, industries, and challenges, coupled with strong strategic planning skills.
• Analytical skills: Leverage data and analytics to drive strategic decisions and demonstrate value to clients.
• Global perspective and intellectual curiosity: Experience working across multiple markets and navigating different cultures, with the ability to lead and motivate global, virtual teams with agility and flexibility.
• Leadership and influence: Proven ability to lead in a matrixed environment and influence both internal and external stakeholders without direct authority.
• Personal resilience and tenacity: Ability to manage competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience in the context of a company in high-growth mode.

Key Relationships

• Chief Commercial Officer
• Head of Commercial GTM
• Head of Global Strategic Signature Accounts
• Head of Brand, Marketing & Communications