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- Tasks: Be the friendly face of our office, managing front desk operations and ensuring a welcoming environment.
- Company: Join Alter Domus, a company that values diversity and inclusion in a collaborative culture.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional development.
- Why this job: Make a real impact by creating a positive experience for clients and employees every day.
- Qualifications: 3+ years in a similar role with exceptional customer service skills and proficiency in Office Software.
- Other info: Opportunities for career growth and continuous mentoring in a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Senior Office Coordinator, you will report directly to the Head of Property Management and be the first point of contact for our clients and employees, ensuring a professional and welcoming environment. The role involves managing front desk operations, handling administrative tasks, and ensuring a smooth and professional front desk operation.
Responsibilities
- Greet office visitors and callers, making them feel welcome and comfortable, answering questions, and transferring callers to appropriate lines.
- Oversee meeting room schedules and coordinate meetings for the office, ensuring meeting rooms are booked, prepared, and cleaned.
- Ensure seamless operation of meeting room technology by assisting visitors and employees with setup and troubleshooting IT-related equipment.
- Sort and distribute mail and manage inbound and outbound packages and mail.
- Manage visitor logs, access cards and maintain security protocol.
- Provide additional support as needed, adapting to evolving priorities and challenges, and demonstrating flexibility in managing various tasks.
- Collaborate with the Leadership Team in our London Office to ensure clients feel welcome when visiting the office (meeting room bookings, taxi reservations, etc.).
- Actively contribute to the planning, coordination and successful execution of company client events.
- Provide seamless continuity of office operations by acting as a backup for the Office Manager when required.
Profile / Qualifications
Successful candidates must have a minimum of three years’ experience in a similar role and possess exceptional customer service skills with a passion for providing outstanding service. The role requires advanced proficiency in Office Software (Excel, PowerPoint, Word), strong time management, a proactive approach to problem-solving, and the ability to prioritize tasks effectively. The candidate must be able to work independently under pressure and maintain discretion and professionalism to excel as a Senior Coordinator at Alter Domus.
What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and access to LinkedIn Learning.
Our global benefits include:
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, plus an additional day off for your birthday
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- 24/7 support from our Employee Assistance Program
- Opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on location
Equity and Inclusion
We are committed to equity and inclusion: ensuring equal opportunity, valuing every voice, fostering an inclusive culture, and creating a workplace where everyone belongs. We celebrate differences and rely on diverse perspectives to achieve shared goals. We are dedicated to a welcoming recruiting and onboarding process, and we will accommodate applicants as needed. Details are available in the Alter Domus Privacy Notice.
Alter Domus Privacy notice can be reviewed at: https://alterdomus.com/privacy-notice/
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Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
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Front Office Manager employer: Alter Domus
Contact Detail:
Alter Domus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission. Remember, they want to see how you fit into their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on showcasing your exceptional customer service skills and problem-solving abilities, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Alter Domus.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in managing front desk operations and exceptional customer service skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention any relevant experience that showcases your ability to handle administrative tasks and manage priorities.
Showcase Your Tech Skills: Since the role requires advanced proficiency in Office Software, make sure to highlight your skills in Excel, PowerPoint, and Word. We love seeing candidates who are tech-savvy and can help with meeting room technology!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Alter Domus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Office Coordinator. Familiarise yourself with front desk operations, meeting room management, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this position, prepare examples from your past experiences where you went above and beyond for clients or colleagues. Highlight your ability to create a welcoming environment and how you handle challenging situations with grace.
✨Be Tech-Savvy
As the role involves managing meeting room technology, brush up on your IT skills. Be ready to discuss your experience with office software like Excel, PowerPoint, and Word. If possible, mention any specific tools or systems you've used that could be relevant to the job.
✨Demonstrate Flexibility and Proactivity
The job requires adapting to evolving priorities, so come prepared with examples that showcase your flexibility and proactive problem-solving skills. Discuss times when you successfully managed multiple tasks under pressure and how you prioritised effectively to ensure smooth operations.
