At a Glance
- Tasks: Lead client experience for Private Equity, optimising interactions with our innovative AD Intelligence platform.
- Company: Join Alter Domus, a leader in alternative investment solutions with a focus on inclusivity.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional development.
- Other info: Be part of a diverse team that values every voice and fosters career growth.
- Why this job: Shape the future of Private Equity client experiences with cutting-edge AI technology.
- Qualifications: 10+ years in product management with expertise in Private Equity and SaaS solutions.
The predicted salary is between 80000 - 100000 £ per year.
About Us
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different – in what we do, how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Job Description
The Client Experience Lead reports into the Head of Product – Private Equity and will serve as the strategic bridge between our Private Equity clients and the AD Intelligence platform, driving the end‑to‑end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product‑minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams. As the primary product and technology expert for standard Private Equity clients, you will own the client‑facing roadmap, lead structured discovery initiatives, and ensure the AD Intelligence platform delivers a market‑leading, AI‑native servicing experience. This role demands both strategic vision and hands‑on execution to shape how Private Equity clients interact with our platform during this critical initial market roll‑out phase.
Your responsibilities
- Client Engagement & Discovery: Own and optimize Private Equity client end‑to‑end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll‑out. Lead structured discovery sessions with Private Equity clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations. Serve as the primary product and technology expert for Private Equity clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities.
- Roadmap & Strategy: Develop and maintain the Private Equity client‑facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Equity data/analytics roadmaps. Quantify the impact of roadmap initiatives where possible to support data‑driven decision‑making. Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go‑to‑market positioning.
- Cross‑Functional Leadership: Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap. Deliver clear requirements for technical design and execution of the highest priority work. Work closely with the Head of Client Portals as the Private Equity subject matter expert to ensure consistency and ease of use throughout ADI for Private Equity use cases.
- Product Excellence: Create a market‑leading experience for Private Equity clients through an AI‑native integrated servicing platform. Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform. Drive continuous improvement through ongoing client feedback loops and market analysis.
Your profile
- Required Experience: 10+ years in product management, with demonstrated progression to senior leadership roles. Fluency in Private Equity market dynamics and ongoing trends, with the ability to anticipate client needs. Proven experience developing and evolving client‑facing enterprise SaaS cloud‑native products/solutions from concept through maturity. Demonstrable experience in early‑stage product development and client discovery, including working with ambiguity and rapidly iterating. Previous roadmap ownership with justified prioritization frameworks and clear outcomes. Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches.
- Leadership & Stakeholder Management: Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision. Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure. Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects. Strong executive presence with the ability to command credibility across technical and business audiences.
- Core Competencies: Strategic thinking with strong execution capabilities. Exceptional communication and storytelling skills, translating technical concepts for diverse audiences. Data‑driven decision‑making with strong analytical and synthesis capabilities. Client‑centric mindset with passion for delivering exceptional user experiences. Comfortable working in fast‑paced, evolving environments with competing priorities. Deep understanding of AI‑enabled products and platforms (preferred).
What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Support for professional accreditations such as ACCA and study leave. Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression. Active sports, events and social committees across our offices. 24/7 support available from our Employee Assistance Program. The opportunity to invest in our growth and success through our Employee Share Plan. Plus additional local benefits depending on your location.
Equity in every sense of the word
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Client Experience Lead - Private Equity employer: Alter Domus
At Alter Domus, we pride ourselves on being a world leader in integrated solutions for the alternative investment industry, offering a dynamic work culture that fosters open communication and merit-based progression. Our commitment to employee development is evident through our Alter Domus Academy, which provides tailored learning resources, alongside flexible working arrangements and generous benefits, including additional time off for your birthday. Join us in a collaborative environment where diverse perspectives are celebrated, and every team member is empowered to contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Lead - Private Equity
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Alter Domus on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the Private Equity landscape. Brush up on recent trends and challenges in the industry so you can speak confidently about how you can add value to their team.
✨Tip Number 3
Showcase your product management skills during interviews. Be ready to discuss specific examples of how you've translated client needs into successful product strategies. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Alter Domus.
We think you need these skills to ace Client Experience Lead - Private Equity
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of Alter Domus. Show us that you get what we do and how you can contribute!
Be Clear and Concise:We love a good story, but keep it relevant! Make sure your application is straightforward and to the point. Highlight your experience and skills that directly relate to the Client Experience Lead role without waffling on.
Showcase Your Achievements:Don’t just list your responsibilities; tell us about your successes! Use specific examples to demonstrate how you've made an impact in previous roles, especially in product management and client engagement.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Alter Domus
✨Know Your Product Inside Out
As a Client Experience Lead, you'll need to demonstrate a deep understanding of the AD Intelligence platform. Familiarise yourself with its features, benefits, and how it addresses client pain points. Be ready to discuss specific use cases and how you can enhance the client experience.
✨Showcase Your Strategic Vision
This role requires a strategic mindset. Prepare to articulate your vision for the Private Equity client experience and how you would prioritise the roadmap. Think about how you can leverage market trends and client feedback to drive product improvements.
✨Engage in Active Listening
During the interview, practice active listening. This means not just hearing but understanding the questions and comments from your interviewers. Reflect on their points and respond thoughtfully, showing that you value their insights and are keen to collaborate.
✨Demonstrate Leadership Skills
You'll be managing diverse teams and influencing stakeholders. Share examples from your past experiences where you've successfully led teams or projects. Highlight your ability to align different talents towards a common goal, especially in a matrixed environment.
