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- Tasks: Lead a global team in delivering top-notch application support and enhancing client satisfaction.
- Company: Join Alter Domus, a leader in alternative investment solutions with a diverse and inclusive culture.
- Benefits: Enjoy flexible arrangements, generous holidays, and support for professional development.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: 10 years of experience in application support and strong technical skills required.
- Other info: Be part of a collaborative team that values diversity and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different — in what we do, in how we work and in how we enable and develop our people.
The role is tailored for candidates who excel in navigating the fast-paced and complex environment of applications support, combining technical skills with extensive financial knowledge.
Key Responsibilities- Deliver technical support for around 140 applications.
- Manage and mentor a global Applications support team of 40 teams.
- Rapidly diagnose and rectify issues impacting the production environment.
- Foster a culture of accountability, learning, and growth to build a high-performing, collaborative support team.
- Monitor key client satisfaction metrics and develop strategies to enhance loyalty, retention, and service excellence.
- Collaborate with Infra, IT Operations and Business units to improve application performance and reliability.
- Participate in the development and implementation of new system requirements.
- Ensure adherence to regulatory standards and internal controls.
- Continuously monitor and optimize system performance.
- Provide regular reporting to leadership stakeholders.
- Degree in computer science, or a related field.
- Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments, with a strong hands-on ability.
- Proven 10 years experience in production support within Application environment, ideally with exposure to clients.
- Strong technical skills and a profound understanding of financial products and the financial market landscape.
- Proficient in troubleshooting and resolving intricate technical issues.
- ITIL certifications is an asset.
- Knowledge of Power BI, charts, reporting tools.
- Highly analytical with the ability to perform under pressure.
- Superior communication skills, with an aptitude for collaborating effectively with both IT and business teams.
- Exceptional communication skills, with a demonstrated ability to handle high-level escalations, collaborate across teams (Product, Engineering, Sales, CSMs), and represent Support in cross-functional projects.
- Fluency in English is mandatory.
We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our Global Benefits Also Include:
- Support for professional accreditations such as ACCA and study leave.
- Flexible arrangements, generous holidays, plus an additional day off for your birthday!
- Continuous mentoring along your career progression.
- Active sports, events and social committees across our offices.
- 24/7 support available from our Employee Assistance Program.
- The opportunity to invest in our growth and success through our Employee Share Plan.
- Plus additional local benefits depending on your location.
We are in the business of equity, in every sense of the word. This means ensuring every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose.
We are committed to a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Head of Application Services employer: Alter Domus (UK) Limited
Contact Detail:
Alter Domus (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Application Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Alter Domus on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and financial knowledge. Be ready to discuss how you've tackled complex issues in the past, as they’ll want to see your problem-solving prowess in action.
✨Tip Number 3
Showcase your leadership abilities! Since the role involves managing teams, think of examples where you've successfully led projects or mentored others. This will highlight your fit for fostering a high-performing culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Alter Domus.
We think you need these skills to ace Head of Application Services
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining us and how you can contribute to our mission in the alternative investment industry.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in application support and any technical skills that match what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about life at Alter Domus.
How to prepare for a job interview at Alter Domus (UK) Limited
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the 140 applications you'll be supporting. Familiarise yourself with their functionalities, common issues, and how they integrate within the financial landscape. This will not only help you answer technical questions but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a Head of Application Services, you'll be managing and mentoring teams. Prepare examples of how you've successfully led teams in the past, focusing on fostering a culture of accountability and growth. Highlight any specific strategies you've implemented to enhance team performance and client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to perform under pressure. This will resonate well with the interviewers looking for someone who can rapidly diagnose and rectify issues.
✨Communicate Effectively Across Teams
Since collaboration is key in this role, prepare to discuss how you've worked with different departments like IT Operations and Business units. Share specific examples of cross-functional projects where your communication skills made a difference. This will highlight your ability to represent support effectively and build strong relationships across teams.
