Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client experience for Private Equity, optimising interactions and translating needs into product strategies.
- Company: Join a forward-thinking firm focused on innovation in Private Equity.
- Benefits: Flexible work, generous holidays, professional development support, and a vibrant workplace culture.
- Other info: Dynamic role with opportunities for mentorship and career growth.
- Why this job: Shape the future of client experiences with cutting-edge AI technology and strategic insights.
- Qualifications: 10+ years in product management with expertise in Private Equity and SaaS solutions.
The predicted salary is between 80000 - 100000 £ per year.
The Client Experience Lead reports into the Head of Product - Private Equity and serves as the strategic bridge between our Private Equity clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product-minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams.
Responsibilities
- Client Engagement & Discovery
- Own and optimize Private Equity client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out.
- Lead structured discovery sessions with Private Equity clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations.
- Serve as the primary product and technology expert for Private Equity clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities.
- Roadmap & Strategy
- Develop and maintain the Private Equity client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Equity data/analytics roadmaps.
- Quantify the impact of roadmap initiatives where possible to support data-driven decision-making.
- Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning.
- Cross-Functional Leadership
- Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap.
- Deliver clear requirements for technical design and execution of the highest priority work.
- Work closely with the Head of Client Portals as the Private Equity subject matter expert to ensure consistency and ease of use throughout ADI for Private Equity use cases.
- Product Excellence
- Create a market-leading experience for Private Equity clients through an AI-native integrated servicing platform.
- Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform.
- Drive continuous improvement through ongoing client feedback loops and market analysis.
Qualifications
- 10+ years in product management, with demonstrated progression to senior leadership roles.
- Fluency in Private Equity market dynamics and ongoing trends, with the ability to anticipate client needs.
- Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity.
- Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating.
- Previous roadmap ownership with justified prioritization frameworks and clear outcomes.
- Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches.
Leadership & Stakeholder Management
- Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision.
- Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure.
- Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects.
- Strong executive presence with the ability to command credibility across technical and business audiences.
Core Competencies
- Strategic thinking with strong execution capabilities.
- Exceptional communication and storytelling skills, translating technical concepts for diverse audiences.
- Data-driven decision-making with strong analytical and synthesis capabilities.
- Client-centric mindset with passion for delivering exceptional user experiences.
- Comfortable working in fast-paced, evolving environments with competing priorities.
- Deep understanding of AI-enabled products and platforms (preferred).
Benefits
- Support for professional accreditations such as ACCA and study leave.
- Flexible arrangements, generous holidays, plus an additional day off for your birthday.
- Continuous mentoring along your career progression.
- Active sports, events and social committees across our offices.
- 24/7 support available from our Employee Assistance Program.
- The opportunity to invest in our growth and success through our Employee Share Plan.
- Plus additional local benefits depending on your location.
We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
Client Experience Lead - Private Equity employer: Alter Domus Luxembourg S.à r.l.
Contact Detail:
Alter Domus Luxembourg S.à r.l. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Lead - Private Equity
✨Tip Number 1
Network like a pro! Reach out to your connections in the Private Equity space and let them know you're on the hunt for a Client Experience Lead role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s products and services. Understand their AD Intelligence platform inside out, and think about how you can enhance the client experience. Show them you’re not just a fit; you’re the perfect fit!
✨Tip Number 3
Practice your storytelling skills! You’ll need to convey complex ideas simply and effectively. Use examples from your past experiences to illustrate how you’ve tackled similar challenges and improved client interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Client Experience Lead - Private Equity
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the Private Equity sector and highlight your experience in product management. We want to see how you can bridge the gap between clients and our AD Intelligence platform.
Showcase Your Experience: Make sure to detail your relevant experience, especially in client engagement and product strategy. Use specific examples that demonstrate your ability to translate complex client needs into actionable strategies. We love seeing real-world applications of your skills!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to digest your qualifications and achievements quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Alter Domus Luxembourg S.à r.l.
✨Know Your Product Inside Out
As a Client Experience Lead, you'll need to be the go-to expert on the AD Intelligence platform. Make sure you understand its features, benefits, and how it addresses client pain points. Prepare to discuss specific use cases and how you can enhance the client experience.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset, so be ready to demonstrate your ability to translate complex client needs into actionable product strategies. Think about past experiences where you've successfully aligned product roadmaps with client feedback and market trends.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams, so highlight your experience in cross-functional leadership. Share examples of how you've built alignment among diverse stakeholders and ensured that client needs are met across technology and business teams.
✨Communicate with Confidence
Exceptional communication skills are key for this role. Practice articulating technical concepts in a way that's accessible to non-technical audiences. Be prepared to engage in discussions with senior financial services professionals and showcase your executive presence.