Private Equity Operational Delivery Lead in City of Westminster

The Senior Product Manager - Operational Delivery will lead the strategic development and execution of operational technology solutions that enable efficient service delivery across Private Equity portfolios. Reporting to the Head of Product - Private Equity, this role serves as the critical bridge between client delivery teams and technology, driving measurable improvements in operational efficiency, quality, and scalability. The ideal candidate will own the end‑to‑end product lifecycle for operations and business support systems, with a particular focus on accounting, financial reporting, and automation capabilities. This position requires strong collaboration with cross‑functional stakeholders to ensure seamless client experiences across multi‑asset strategies while defining and implementing target operating models that enable centralization and standardization through Centers of Excellence (COE).

Responsibilities

• Own all accounting and financial reporting projects supporting Private Equity service delivery, including the evaluation and adoption of new features as relevant.
• Lead delivery of operations and business support technology for Private Equity, establishing clear prioritization frameworks based on expected impact and business value.
• Partner closely with client delivery organizations to identify key operational challenges and develop technology‑driven solutions that improve efficiency and service quality.
• Define and document target capabilities and requirements related to Private Equity operations delivery, ensuring alignment with strategic objectives.
• Collaborate with other product leads across Private Equity as well as delivery product leads, to ensure consistent and seamless client experiences for multi‑asset strategies.
• Drive the definition and implementation of an opinionated target operations support model for Private Equity, enabling measurable transitions to Centers of Excellence (COE).
• Identify, design, and scope new automations and capabilities, understanding root causes of delivery challenges and developing solutions that address them effectively.
• Establish and track clear success metrics to measure product impact across quality, efficiency, and team adoption, driving continuous improvement through data‑driven insights.
• Drive change and engagement as a senior leader, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels.
• Foster a culture of compliance and accountability to mitigate financial, operational, and reputational risks while maintaining a relentless focus on cost and budget discipline.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to people, clients, and customers.
• Maintain the highest social and environmental responsibility and standards within the team.
• Demonstrate high energy and passion for transforming the business, avoiding complacency and striving for success.
• Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and challenging the status quo as a change agent.
• Possess strong interpersonal skills, with the ability to influence, build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus.
• Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence.
• Lead, motivate, and delegate effectively, fostering a high‑performance culture with clear accountabilities and driving cross‑functional collaboration; actively manage performance and develop a pipeline of talent.
• Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social and Governance (ESG) practices.
• Serve as a role model for commercial client engagement at the C‑level, demonstrating decisiveness and persuasiveness to achieve results.

Key Relationships

• Chief Product Officer
• Global Head, Private Equity
• Chief Technology Officer and Technology Leadership Team
• Business Development, Sales Team and Relationship Management Team
• Clients & Prospective clients (C‑Level down to business heads)
• Regional Leaders, Directors and Senior Managers
• Finance, Legal & Compliance, Risk Management, IT and the People team

Qualifications

• 5+ years of product management experience or deep operational experience in Private Equity with a proven track record of successfully adopting and driving new technologies to improve business outcomes.
• Deep fluency in real estate and infrastructure markets and data, including understanding of asset characteristics, valuation methodologies, and industry‑specific operational requirements.
• Solid understanding of AI and intelligent agents, enabling productive and strategic conversations with technical leaders to identify and implement AI‑driven solutions.
• Demonstrated experience with SAFe (Scaled Agile Framework) and agile product delivery methodologies, with the ability to operate effectively in iterative development environments.
• Strong stakeholder management and influence skills, with proven ability to build consensus, drive alignment, and deliver results within complex matrixed organizational structures across multiple teams and geographies.

Benefits

• Support for professional accreditations.
• Flexible arrangements, generous holidays, plus an additional day off for your birthday.
• Continuous mentoring along your career progression.
• Active sports, events and social committees across our offices.
• 24/7 support available from our Employee Assistance Program.
• The opportunity to invest in our growth and success through our Employee Share Plan.
• Additional local benefits depending on your location.

Equal Opportunity Statement

Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.