At a Glance
- Tasks: Lead quality assurance for innovative projects and ensure client satisfaction.
- Company: ALTEN, a global leader in engineering and technology consultancy.
- Benefits: Competitive salary, career growth, and opportunities to work on diverse projects.
- Other info: Dynamic environment with a focus on continuous improvement and innovation.
- Why this job: Join a passionate team shaping the future across various exciting sectors.
- Qualifications: 4+ years in quality management or operational roles; fluent in English.
The predicted salary is between 45000 - 55000 £ per year.
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today.
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
- Attend internal project kick-off meetings.
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
- Ensure client quality requirements are understood, documented, and integrated into project plans.
- Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.
KPIs and Performance Quality Dashboards:
- Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.
Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
- Identify trends and propose action plans to improve performance.
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.
Project Management:
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.
At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).
Quality Manager (Assembly) in London employer: ALTEN
ALTEN is an exceptional employer that fosters a dynamic and innovative work culture, where engineers are empowered to contribute to meaningful projects across diverse sectors. With a strong emphasis on employee growth, ALTEN offers extensive training and development opportunities, ensuring that team members can advance their careers while making a tangible impact on technological and sustainability transformations. Located in a vibrant environment, employees benefit from a collaborative atmosphere that values passion and diligence, making it an ideal place for those seeking rewarding and purposeful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager (Assembly) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ALTEN's projects and values. Show us that you understand our mission and how your skills as a Quality Manager can contribute to building tomorrow’s world today.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your problem analysis skills and your ability to manage quality KPIs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at ALTEN.
We think you need these skills to ace Quality Manager (Assembly) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Manager role. Highlight your experience in quality management and operational roles, and don’t forget to mention any relevant KPIs you've managed. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your skills align with our needs. Be sure to mention your experience with client relationships and continuous improvement – we love that stuff!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can analyse problems and propose effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ALTEN!
How to prepare for a job interview at ALTEN
✨Know the Company Inside Out
Before your interview, dive deep into ALTEN's mission and values. Understand their sectors and recent projects. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Quality Management Questions
Brush up on quality management principles and methodologies, especially those relevant to the role. Be ready to discuss your experience with KPIs, root cause analysis, and how you've handled client relationships in past roles.
✨Showcase Your Problem-Solving Skills
ALTEN values problem analysis and resolution. Prepare examples from your previous work where you identified issues, implemented solutions, and improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming projects, or how they measure success in quality management. This shows you're engaged and thinking ahead.
