QA Lead (Electrical) in London

ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today.

The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.

• Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
• Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
• Attend internal project kick-off meetings.

Project Management Phase:

• Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
• Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
• Ensure client quality requirements are understood, documented, and integrated into project plans. Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
• Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
• Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
• Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.

KPIs and Performance:

• Quality Dashboards: Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
• Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
• Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.

Gap Analysis:

• Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
• Identify trends and propose action plans to improve performance.
• Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.

Project Management:

• Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.

At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution. Knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).