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- Tasks: Lead quality assurance for innovative engineering projects across diverse sectors.
- Company: ALTEN, a global leader in engineering and technology consultancy.
- Benefits: Competitive salary, career growth, and opportunities to work on impactful projects.
- Other info: Dynamic environment with a focus on continuous improvement and client satisfaction.
- Why this job: Join a passionate team shaping the future through quality and innovation.
- Qualifications: 4+ years in quality management or operational roles; fluent in English.
The predicted salary is between 50000 - 65000 £ per year.
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
- Attend internal project kick-off meetings.
Project Management Phase:
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
- Ensure client quality requirements are understood, documented, and integrated into project plans. Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.
KPIs and Performance:
- Quality Dashboards: Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.
Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
- Identify trends and propose action plans to improve performance.
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.
Project Management:
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.
At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution. Knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).
QA Electrical Lead in London employer: ALTEN
Contact Detail:
ALTEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Electrical Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that QA Electrical Lead role.
✨Tip Number 2
Prepare for interviews by researching ALTEN and its projects. Understand their delivery framework and think about how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they’ve been looking for!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can contribute to quality assurance and client satisfaction. Highlight your problem-solving skills and any relevant experience with KPIs and performance monitoring.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace QA Electrical Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QA Electrical Lead role. Highlight relevant experience and skills that match the job description, especially in quality management and project compliance.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed quality KPIs or improved processes in previous positions.
Showcase Your Problem-Solving Skills: Since problem analysis and resolution are key parts of the job, include examples in your application that demonstrate your ability to tackle challenges effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at ALTEN
✨Know Your Quality Assurance Basics
Make sure you brush up on the fundamentals of quality assurance and the specific methodologies mentioned in the job description. Be ready to discuss how you've applied these in past roles, especially in relation to managing KPIs and conducting root cause analyses.
✨Familiarise Yourself with ALTEN's Delivery Framework
Understanding the ALTEN Delivery Framework (ADF) is crucial. Research how it operates and think about how your experience aligns with their practices. Prepare examples of how you've ensured compliance in previous projects and how you can contribute to continuous improvement.
✨Prepare for Client Interaction Scenarios
Since you'll be acting as a liaison between clients and internal teams, think of scenarios where you've successfully managed client relationships or resolved complaints. Be ready to share specific examples that highlight your communication skills and ability to address client needs effectively.
✨Showcase Your Analytical Skills
ALTEN values data-driven decision-making, so be prepared to discuss how you've used data to monitor performance and identify areas for improvement. Bring examples of how you've created or utilised dashboards to track quality metrics and how those insights led to actionable changes.