At a Glance
- Tasks: Lead quality assurance for innovative projects and ensure client satisfaction.
- Company: ALTEN, a global leader in engineering and technology consultancy.
- Benefits: Competitive salary, diverse projects, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Join a passionate team shaping the future across various exciting sectors.
- Qualifications: 4+ years in project or quality management; fluent in English.
The predicted salary is between 40000 - 50000 £ per year.
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today.
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
- Attend internal project kick-off meetings.
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
- Ensure client quality requirements are understood, documented, and integrated into project plans.
- Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.
KPIs and Performance Quality Dashboards:
- Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.
Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
- Identify trends and propose action plans to improve performance.
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.
Project Management:
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.
At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).
Projects and Quality Supervisor in London employer: ALTEN
ALTEN is an exceptional employer that fosters a dynamic and innovative work culture, where engineers are empowered to contribute to meaningful projects across diverse sectors. With a strong emphasis on employee growth, ALTEN offers comprehensive training and development opportunities, ensuring that team members can enhance their skills while working on cutting-edge technology solutions. Located in a vibrant environment, employees benefit from a collaborative atmosphere that values quality and client satisfaction, making it an ideal place for those seeking a rewarding career in engineering and consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Projects and Quality Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us you’re genuinely interested in ALTEN and how you can contribute to their mission of building tomorrow’s world today.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Projects and Quality Supervisor. We want to hear how you can help manage quality KPIs and improve client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the ALTEN team.
We think you need these skills to ace Projects and Quality Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Projects and Quality Supervisor role. Highlight your experience in quality management and project compliance, and don’t forget to showcase any relevant KPIs you've managed.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how your skills align with ALTEN's mission. Be specific about your achievements and how they relate to the job.
Showcase Your Problem-Solving Skills:In your application, emphasise your problem analysis and resolution skills. Share examples of how you've tackled challenges in previous roles, especially in a service context or operational management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ALTEN
✨Know the Company Inside Out
Before your interview, dive deep into ALTEN's mission and values. Understand their sectors and recent projects. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Quality-Related Questions
Given the role's focus on quality assurance, be ready to discuss your experience with KPIs, root cause analysis, and client relationship management. Think of specific examples where you've successfully improved quality or resolved issues, as these will demonstrate your expertise.
✨Showcase Your Project Management Skills
ALTEN is looking for someone who can manage projects effectively. Be prepared to talk about your project management experience, especially in relation to compliance with frameworks like ADF. Highlight any tools you've used, such as JIRA or Office 365, to manage projects and track performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about how ALTEN measures success in quality assurance or what challenges they currently face in their projects. This shows your proactive attitude and genuine interest in contributing to their success.
