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- Tasks: Ensure project quality meets client expectations and ALTEN standards through audits and KPIs.
- Company: Join ALTEN, a leading engineering consultancy making waves across 30 countries.
- Benefits: Competitive salary, career growth, and the chance to work on impactful projects.
- Other info: Dynamic team environment with opportunities for continuous improvement and learning.
- Why this job: Be a key player in shaping the future of technology and engineering.
- Qualifications: 4+ years in quality management or operational roles; fluent in English.
The predicted salary is between 40000 - 50000 £ per year.
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today.
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
- Attend internal project kick-off meetings.
Project Management Phase:
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
- Ensure client quality requirements are understood, documented, and integrated into project plans. Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.
KPIs and Performance:
- Quality Dashboards: Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.
Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
- Identify trends and propose action plans to improve performance.
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.
Project Management:
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.
At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution. Knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).
Claims Quality Assurance Officer in London employer: ALTEN
Contact Detail:
ALTEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ALTEN and understanding their projects. Tailor your answers to show how your experience aligns with their needs, especially in quality assurance and project management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ALTEN team.
We think you need these skills to ace Claims Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Quality Assurance Officer role. Highlight relevant experience in quality management and project compliance, and don’t forget to showcase your problem analysis skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background aligns with our values at ALTEN. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success, like improvements in KPIs or successful audits. This helps us see the value you can bring to our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ALTEN
✨Know the ALTEN Delivery Framework
Familiarise yourself with the ALTEN Delivery Framework (ADF) before your interview. Understanding how it aligns with quality assurance will show that you’re serious about the role and can hit the ground running.
✨Prepare for Quality KPIs Discussion
Be ready to discuss key performance indicators (KPIs) relevant to quality assurance. Think of examples from your past experience where you successfully monitored or improved quality metrics, as this will demonstrate your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you’ve tackled quality-related issues using root cause analysis. This will highlight your analytical skills and ability to resolve problems effectively, which is crucial for the role.
✨Engage in Client Relationship Scenarios
Think of examples where you’ve managed client relationships, especially regarding quality concerns. Being able to articulate how you’ve communicated and resolved client complaints will set you apart as a candidate who understands the importance of client satisfaction.