IT Admin & Service Coordinator for Major Accounts

Who we are:

ALTEN, an engineering and technology consultancy, is a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

ALTEN Ltd is looking for an Experienced Administrative IT Assistant to join our Customer Connectivity – Major Accounts department in Derby, UK. This is a fantastic chance to be part of a fast-growing company with strong core values of Excellence, Accountability, Integrity, and Service.

Your new role:

As part of ALTEN UK’s continued commercial and operational growth, the Experienced IT Administrative Assistant role is responsible for supporting technical and project teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers.

Key Responsibilities:

• Administrative management of ALTEN customer IT accounts and access (authorisations, permissions, application policies, testing)
• Day-to-day handling of service requests and incidents through ALTEN and customer systems
• Preparation, maintenance, and monitoring of reporting related to IT access and security policies
• Coordination with internal and external stakeholders to ensure timely delivery and closure of requests
• Provision of first-line IT support for identified customer IT accounts and systems
• Effective escalation of incidents in accordance with defined procedures
• Contribution to preventive maintenance and fault management activities
• Support of approved system upgrades and changes (planned and ad hoc)
• Ensure compliance with ALTEN and customer ICT security policies and procedures
• Maintenance and reporting of hardware and software inventory
• Support of Business Continuity Planning activities, including equipment management and testing
• Completion of ad-hoc administrative and office support tasks as required

The role operates within an international and multicultural environment, working closely with technical teams, project stakeholders, major customers, and external partners. Activities are delivered through a combination of on-site and remote support, within a geographically dispersed team.

Experience required:

• Analytical mindset with effective problem-solving skills
• Excellent organisational skills and ability to manage priorities
• Ability to manage multiple tasks in a fast-paced operational environment
• Excellent written and verbal communication skills (fluent English)
• Ability to work collaboratively within local and remote teams
• Good understanding of administrative processes and IT service administration
• High school qualification in administration or a related field, or equivalent professional experience
• 3 to 5 years’ experience in an administrative assistant or similar support role, preferably within an IT or services environment

The position offers development opportunities within IT support, service coordination, and operational management functions, aligned with ALTEN’s growth strategy and individual performance.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance
• Pension scheme with company contributions up to 6%
• A challenging position in a fast-growing company with a quick career development for its best talents
• Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month

We are proud to support the Armed Forces Covenant & actively encourage applications from members of the Armed Forces community, including veterans, reservists, service leavers, and military spouses/partners. We recognise the value of military skills and experience and are committed to ensuring that no applicant is unfairly disadvantaged during our recruitment and selection processes.

Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.