At a Glance
- Tasks: Ensure quality compliance and drive operational excellence in aerospace and defence projects.
- Company: Join ALTEN, a leading engineering consultancy making waves across 30 countries.
- Benefits: Flexible location with mandatory Derby days, competitive salary, and career growth opportunities.
- Other info: Dynamic team environment focused on continuous improvement and client satisfaction.
- Why this job: Be at the forefront of quality assurance in innovative sectors like aerospace and defence.
- Qualifications: 4+ years in quality roles, knowledge of ISO standards, and strong communication skills.
The predicted salary is between 55000 - 70000 £ per year.
This role could be located anywhere between Bristol, London or Derby but 2 days/week in Derby are mandatory.
Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow's world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.
1. Role Overview
The Quality Assurance Manager (QAM) ensures that result-committed projects comply with the ALTEN Delivery Framework (ADF) and meet client expectations. This role focuses on quality KPIs, continuous improvement, audit preparation, and client relationship management to drive operational excellence and client satisfaction.
2. Key Responsibilities
- A. Compliance
- Pre-sales Phase
- Anticipate contract renewals or tenders to support project acquisition.
- Contribute to drafting the Quality Assurance Plan (QAP) and ensure compliance alignment.
- Attend internal project kick-off meetings.
- Project Management Phase
- Understand the contractual framework and ensure the QAP is updated.
- Conduct regular follow-ups to assess ADF compliance and provide objective evaluations.
- Train and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on compliance requirements.
- Highlight compliance and escalate deviations from standards.
- B. Client Relations
- Managing Client Requirements
- Ensure client quality requirements are documented and integrated into project plans.
- Monitor changes to maintain continuous compliance.
- Address client complaints using root cause analysis (RCA) and implement corrective actions.
- Communication and Reporting
- Serve as the primary liaison for quality-related issues between clients and ALTEN teams.
- Participate in client/ALTEN meetings (PRM/CRM) and contribute with presentations.
- Organize quality reviews and provide performance reports as required.
- C. KPIs and Performance
- Quality Dashboards
- Update dashboards with accurate and relevant data.
- Analyze KPIs (RFT, OTD, customer satisfaction) and prepare reports for stakeholders.
- Ensure data reliability and monitor performance to identify improvement areas.
- Gap Analysis
- Communicate with ACQP Direction and Technical Direction on quality control.
- Identify trends and propose action plans to enhance performance.
- D. Continuous Improvement
- Capitalizing on Best Practices
- Propose process, method, and tool adaptations for project monitoring.
- Share updates with QAMs and use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY's, Ishikawa).
- Facilitate lessons-learned sessions and document best practices.
- Project Management
- Lead corrective/preventative action plans and engage stakeholders.
- Track non-compliances, conduct RCAs, and monitor actions.
- E. External Audit
- Preparation and Monitoring
- Coordinate preparation for client/certification audits (ISO 9001, EN 9100, etc.).
- Support teams in audit preparation and follow up on corrective actions.
- Auditor Relations
- Act as the interface between external auditors and project teams.
- F. Additional Potential Missions
- Sector Referent
- Lead a network for sharing best practices and audit learnings.
- Harmonize ADF standards and maximize certification audit impact.
- Monitor regulatory changes and provide expert coaching.
- Backup for QAM Team Leader
- Allocate workload, facilitate team meetings, and report to the Head of Quality Assurance.
3. Required Skills
- A. Technical and Professional Skills
- Standards & Audits: Knowledge of ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513.
- Tools: SM, Office 365, SharePoint, JIRA.
- Language: Fluent English (minimum B2 level).
- Experience: 4+ years in result-committed projects, operational management, or quality roles.
- Past Experience in the aerospace, space, defense or Nuclear sector is a plus.
- B. Behavioral Skills
- Technical Assertiveness: Enforce quality requirements without hierarchical authority.
- Critical Thinking: Detect inconsistencies in data and demand evidence.
- Transversal Leadership: Align stakeholders around quality goals.
- Operational Resilience: Manage ambiguity and propose pragmatic solutions.
- Adaptive Communication: Tailor communication for evaluations, auditors, and coaching.
- Proactivity: Anticipate risks and act preemptively.
Quality Assurance Manager Aerospace, Defense, Nuclear in England employer: ALTEN
ALTEN is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong commitment to employee development, we offer numerous growth opportunities through training and mentorship, ensuring our team members are equipped to excel in their careers. Located in vibrant cities like Bristol, London, and Derby, employees benefit from a flexible work environment while contributing to impactful projects in the aerospace, defense, and nuclear sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager Aerospace, Defense, Nuclear in England
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and defence sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on that Quality Assurance Manager role!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ISO standards and quality management tools. Be ready to discuss how you've used these in past roles. Show them you’re the perfect fit for ensuring compliance and driving operational excellence!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that excite you, especially those that highlight continuous improvement and client relations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the best candidate for the Quality Assurance Manager position.
We think you need these skills to ace Quality Assurance Manager Aerospace, Defense, Nuclear in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Manager role. Highlight your experience in quality management, especially in aerospace or defence, and show how your skills align with ALTEN's mission.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate your success in improving quality KPIs or client satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ALTEN
✨Know Your Standards
Familiarise yourself with ISO 9001, EN 9100, and other relevant standards before the interview. Being able to discuss these frameworks confidently will show that you understand the compliance landscape and can effectively manage quality assurance.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in quality management, particularly in aerospace, defence, or nuclear sectors. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Engage with Client Relations
Be ready to discuss how you've managed client requirements and addressed complaints in previous roles. Highlight your communication skills and ability to build relationships, as this is crucial for the Quality Assurance Manager position.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've implemented process improvements or used methodologies like Six Sigma or FMEA. Showing a proactive approach to enhancing quality and performance will resonate well with the interviewers.
