At a Glance
- Tasks: Ensure project quality meets client expectations and ALTEN standards through audits and KPIs.
- Company: Join ALTEN, a leading engineering consultancy making waves across 30 countries.
- Benefits: Competitive salary, career growth, and the chance to work on impactful projects.
- Other info: Dynamic team environment focused on continuous improvement and collaboration.
- Why this job: Be a key player in shaping the future with innovative engineering solutions.
- Qualifications: 4+ years in quality management or operational roles; fluent in English.
The predicted salary is between 40000 - 50000 £ per year.
ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today.
The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters.
- Anticipate contract renewals or calls for tender to actively contribute to project acquisition.
- Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF.
- Attend internal project kick-off meetings.
Project Management Phase:
- Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment.
- Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels.
- Ensure client quality requirements are understood, documented, and integrated into project plans.
- Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client.
- Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues.
- Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations.
- Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements.
KPIs and Performance:
- Quality Dashboards: Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyse quality performance, and prepare regular reports for stakeholders.
- Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary.
- Monitor the performance of the quality service through indicators to identify areas for improvement, prioritise actions, and organise the team.
Gap Analysis:
- Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary.
- Identify trends and propose action plans to improve performance.
- Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring.
Project Management:
- Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions.
At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions. Problem analysis/resolution. Knowledge on SM (Safety Management), Office 365, JIRA. Fluent English (Minimum B2 level).
Claims Quality Assurance Officer employer: ALTEN
ALTEN is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of our mission to build tomorrow's world today. As a Claims Quality Assurance Officer, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to work on impactful projects across diverse sectors. With a presence in 30 countries, ALTEN offers a unique global perspective and the opportunity to contribute to meaningful technological and sustainability transformations.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ALTEN and understanding their projects. Tailor your answers to show how your experience aligns with their needs, especially in quality assurance and project management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ALTEN team.
We think you need these skills to ace Claims Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Quality Assurance Officer role. Highlight relevant experience in quality management and project compliance, and don’t forget to showcase your problem analysis skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how your background aligns with ALTEN’s mission. Keep it engaging and personal!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed quality KPIs or improved processes. We love seeing real-world applications!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at ALTEN
✨Know the ALTEN Delivery Framework
Familiarise yourself with the ALTEN Delivery Framework (ADF) before your interview. Understanding how it aligns with quality assurance will show that you're serious about the role and can contribute to maintaining compliance and client satisfaction.
✨Prepare for Quality KPIs Discussion
Be ready to discuss key performance indicators (KPIs) relevant to quality assurance. Think of examples from your past experience where you successfully monitored or improved quality metrics, as this will demonstrate your capability in managing quality performance.
✨Showcase Your Problem-Solving Skills
Since the role involves problem analysis and resolution, prepare to share specific instances where you've tackled quality-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Engage with Client Relationship Scenarios
Expect questions about managing client relationships and addressing complaints. Prepare scenarios where you've effectively communicated with clients or resolved their concerns, showcasing your ability to act as a liaison between teams and clients.
