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- Tasks: Lead a team of engineers, manage repairs, and ensure top-notch customer service.
- Company: Join Altegra Integrated Solutions, a leading UK material handling service provider with over 100 employees.
- Benefits: Enjoy up to 27 days holiday, a company car, health care cash plan, and discounts on major brands.
- Why this job: Be part of a fast-paced environment where your organisational skills and customer service passion shine.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: Training provided for Protean software; enjoy long service awards and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.
About the Role
The position is a fast-paced role that involves leading a team of site and field-based engineers. The role will involve arranging the repairs of equipment, liaising with customers and site managers, managing the engineers workloads and working with site lead engineers to ensure all equipment is maintained on time and to a high standard.
The ideal candidate will have experience in working in a busy service office environment, ideally within the MHE industry and enjoy the challenges this brings. Attention to detail and a passion for giving our customer an excellent level of customer service and an ability to overcome day to day challenges are crucial for this role.
Responsibilities
- Leading a team of Field Based Engineers and Site Engineering Team Leaders.
- Liaising with other members of the Aftersales Team to Co-Ordinate Engineers.
- Liaising with the customer site managers to arrange engineer attendance to breakdowns, maintenance and servicing.
- Placing and processing orders with suppliers and other dealers within the network.
- Work collaboratively with all other department in the business.
- Processing engineers jobs in preparation for invoicing.
- Producing quotations for repairs and further work required.
- Processing warranty claims.
- Compiling reports.
- Assisting with answering out of hours calls from customers on a rota basis.
- Undertaking any additional tasks to meet the needs of the business or the customer.
- Ensure all engineers works are completed and process in line with month end procedures.
Candidate Requirements
- Qualifications and experience
- Microsoft Office Suite
- A desire and ability to deliver an excellent level of service.
- Experience of working within a fast paced, reactive, customer service role.
- Excellent communication skills including a confident, friendly and professional telephone manner.
- Ability to work off own initiative.
- Ability to work well within a team, with a flexible approach to workload.
- Ability to Multi-Task
- Attention to Detail
- Prioritisation skills.
- Well-developed IT skills, including proficiency in Microsoft Office.
- Able to work well under pressure and to deadlines.
- Have exceptional organisational skills.
- Experience with Protean software desirable, but not essential as training will be provided.
What we offer:
- Up to 27 days holiday (plus bank holidays) depending on length of service.
- Company Car including private fuel
- 2 x basic salary death in service payment, payable to your nominated recipient
- Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc
- Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
- Employee Assistance Programme
- Ongoing training and Career Opportunities
- Cycle to work scheme
- Refer a friend bonus £500 per person terms apply
- Long Service Awards on 10, 20 and 30 years
- Life Event Day - Getting Married, Moving Home, Graduating
Contact Detail:
Altegra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator in South Petherton
✨Tip Number 1
Familiarise yourself with the material handling equipment (MHE) industry. Understanding the specific challenges and terminology used in this field will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in fast-paced service environments. Be ready to share specific examples of how you've successfully managed multiple tasks or resolved customer issues quickly, as this is crucial for the Service Co-Ordinator position.
✨Tip Number 3
Prepare to discuss your leadership skills. Since the role involves leading a team of engineers, think about times when you've motivated or guided a team, and be ready to explain your approach to managing workloads and ensuring high standards.
✨Tip Number 4
Showcase your IT proficiency, especially with Microsoft Office. Be prepared to discuss how you've used these tools in previous roles to improve efficiency or manage data, as this will be important for processing jobs and compiling reports.
We think you need these skills to ace Service Co-Ordinator in South Petherton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Co-Ordinator position. Tailor your application to highlight relevant experience in a fast-paced service office environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you led teams or managed workloads. Mention specific examples of how you've provided excellent customer service and handled challenges effectively.
Showcase Your Skills: Make sure to include your proficiency in Microsoft Office and any experience with Protean software. Highlight your organisational skills, attention to detail, and ability to multi-task, as these are crucial for the role.
Complete the Application Form: When redirected to the online application form, ensure that all sections are filled out completely and accurately. Double-check for any errors before submitting to make a strong impression.
How to prepare for a job interview at Altegra
✨Show Your Team Leadership Skills
As a Service Co-Ordinator, you'll be leading a team of engineers. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and how you handle conflicts. Highlight any specific examples where your leadership made a positive impact.
✨Demonstrate Your Customer Service Passion
This role requires a strong focus on customer service. Share examples of how you've gone above and beyond for customers in the past. Discuss your approach to resolving issues and ensuring customer satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Software
While experience with Protean software is desirable but not essential, showing that you're tech-savvy and willing to learn can set you apart. Brush up on Microsoft Office Suite skills and be ready to discuss how you've used technology to improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and multi-tasking. Prepare for scenarios where you might need to prioritise tasks or manage unexpected challenges. Think of specific instances from your past work where you successfully navigated similar situations.
