Service Co-Ordinator

Service Co-Ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Altegra Integrated Solutions has grown to become one of the UK\’s leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK. About the Role The position is a fast-paced role that involves leading a team of site and field-based engineers. The role will involve arranging the repairs of equipment, liaising with customers and site managers, managing the engineers workloads and working with site lead engineers to ensure all equipment is maintained on time and to a high standard. The ideal candidate will have experience in working in a busy service office environment, ideally within the MHE industry and enjoy the challenges this brings. Attention to detail and a passion for giving our customer an excellent level of customer service and an ability to overcome day to day challenges are crucial for this role. Responsibilities * Leading a team of Field Based Engineers and Site Engineering Team Leaders. * Liaising with other members of the Aftersales Team to Co-Ordinate Engineers. * Liaising with the customer site managers to arrange engineer attendance to breakdowns, maintenance and servicing. * Placing and processing orders with suppliers and other dealers within the network. * Work collaboratively with all other department in the business. * Processing engineers jobs in preparation for invoicing. * Producing quotations for repairs and further work required. * Processing warranty claims. * Compiling reports. * Assisting with answering out of hours calls from customers on a rota basis. * Undertaking any additional tasks to meet the needs of the business or the customer. * Ensure all engineers works are completed and process in line with month end procedures. Candidate Requirements Insert candidate requirements Qualifications and experience * Microsoft Office Suite * A desire and ability to deliver an excellent level of service. * Experience of working within a fast paced, reactive, customer service role. * Excellent communication skills including a confident, friendly and professional telephone manner. * Ability to work off own initiative. * Ability to work well within a team, with a flexible approach to workload. * Ability to Multi-Task * Attention to Detail * Prioritisation skills. * Well-developed IT skills, including proficiency in Microsoft Office. * Able to work well under pressure and to deadlines. * Have exceptional organisational skills. * Experience with Protean software desirable, but not essential as training will be provided What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. Company Car including private fuel 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships. Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person – terms apply Long Service Awards on 10, 20 and 30 years Life Event Day – Getting Married, Moving Home, Graduating