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- Tasks: As a Field Service Engineer, you'll perform repairs and maintenance on forklifts and machinery.
- Company: Join Altegra Integrated Solutions, a top UK provider of material handling equipment services.
- Benefits: Enjoy up to 27 days holiday, health care cash plans, and discounts on major brands.
- Why this job: This role offers hands-on experience, career growth, and a supportive team culture.
- Qualifications: You need mechanical knowledge, a full driving licence, and excellent customer service skills.
- Other info: Opportunities for ongoing training and a £500 referral bonus await you!
The predicted salary is between 30000 - 42000 £ per year.
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Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.
About the Role
The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers and Altegra owned equipment working primarily on a large distribution site. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Responsibilities
- Perform repairs and maintenance using correct tools and equipment, following approved techniques.
- Ability to use standard computer applications, internet, and manufacturers service portals.
- Operate and test vehicles and equipment used for diagnostic purposes.
- Familiar with manufacturers products.
- Perform diagnostics and repairs on forklift trucks and other machinery in site based and field environments.
- Complete all reports and administration required in a timely manner and to a high quality.
- Follow all safety rules and regulations.
- Complete all training programmes to further develop skills and knowledge in a timely manner.
- Maintain a clean work environment, ensuring correct use of tools and vehicles at all times.
Candidate Requirements
- Preferred experience performing service repairs in the forklift industry.
- Proficient knowledge of mechanical, electrical, and hydraulic systems.
- Previous experience of working in an engineering capacity.
- Previous electrical experience desirable.
- Full Driving Licence.
- Good IT Skills.
- Excellent Customer Service skills.
- Ability to work well on own initiative.
- Ability to work extended hours and weekends if required.
- Self Motivated.
- Ability to work well with others on large customer sites.
What we offer:
- Up to 27 days holiday (plus bank holidays) depending on length of service.
- 2 x basic salary death in service payment, payable to your nominated recipient.
- Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc.
- Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
- Employee Assistance Programme.
- Ongoing training and Career Opportunities.
- Cycle to work scheme.
- Refer a friend bonus £500 per person (terms apply).
- Long Service Awards on 10, 20 and 30 years.
- Life Event Day - Getting Married, Moving Home, Graduating.
Field Service Engineer - Stowmarket and Surrounding Area in Stowmarket employer: Altegra
Contact Detail:
Altegra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Stowmarket and Surrounding Area in Stowmarket
✨Tip Number 1
Familiarise yourself with the specific equipment and machinery that Altegra Integrated Solutions services. Understanding the common issues and repair techniques for forklift trucks and other machinery will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Altegra to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Brush up on your customer service skills, as this role requires excellent interaction with clients. Be prepared to discuss how you've successfully handled customer relationships in past roles.
✨Tip Number 4
Showcase your ability to work independently and as part of a team. Prepare examples from your previous experience where you successfully balanced both aspects, especially in field service environments.
We think you need these skills to ace Field Service Engineer - Stowmarket and Surrounding Area in Stowmarket
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Service Engineer position. Tailor your application to highlight relevant experience in service repairs, particularly in the forklift industry.
Highlight Relevant Skills: Make sure to emphasise your proficiency in mechanical, electrical, and hydraulic systems. Include any previous engineering experience and customer service skills that align with the role's requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the position. Mention your ability to work independently and as part of a team, and your willingness to undertake training and development.
Double-Check Your Application: Before submitting, review your application for any errors or omissions. Ensure all required documents are included and that your CV is up-to-date and tailored to the job.
How to prepare for a job interview at Altegra
✨Know Your Technical Stuff
As a Field Service Engineer, you'll need to demonstrate your understanding of mechanical, electrical, and hydraulic systems. Brush up on your knowledge of forklift trucks and other machinery, as well as any relevant diagnostic tools you might use.
✨Showcase Your Customer Service Skills
This role requires excellent customer service skills. Be prepared to discuss how you've successfully built relationships with clients in the past and how you handle challenging situations while maintaining professionalism.
✨Demonstrate Your Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Prepare examples of how you've diagnosed and resolved issues in previous roles, highlighting your ability to think on your feet and work independently.
✨Emphasise Your Commitment to Safety
Safety is paramount in this role. Be ready to talk about your experience following safety regulations and protocols, and how you ensure a clean and safe working environment for yourself and others.
