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- Tasks: Lead and enhance service operations, ensuring customer satisfaction and efficient processes.
- Company: Join Altegra Integrated Solutions, a top UK provider of material handling equipment services.
- Benefits: Enjoy up to 27 days holiday, health care cash plan, discounts, and ongoing training.
- Why this job: Be part of a dynamic team focused on excellence and personal development in a supportive culture.
- Qualifications: Experience in MHE operations, strong technical skills, and proven leadership abilities required.
- Other info: Opportunities for career growth and special recognition for long service.
The predicted salary is between 36000 - 60000 £ per year.
Altegra Integrated Solutions has grown to become one of the UK\’s leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.
About the Role
The Service Manager is responsible for planning, overseeing, and enhancing the efficiency of Service Operations. This role ensures that both strategic and operational objectives are achieved through the effective implementation of targeted initiatives. Additionally, the Service Manager oversees all departmental processes, ensuring they are consistently followed to maintain high levels of customer satisfaction and uphold a positive company image.
Responsibilities/Accountabilities
- Lead and support the Technical Service Department in all aspects of daily operations
- Manage ISO and UKMHA accreditations to ensure the desired level of compliance is maintained at all times.
- Responsible for the ISO 9001, 14001 and 45001 management Systems, accreditation administration, in addition to all accreditations held by the business.
- Develop and maintain a comprehensive resource plan for the workshop, including strategies to optimise bay loading and operational efficiency
- Ensure effective planning and utilisation of workshop facilities, bays, tools, machines, and diagnostic equipment, with a focus on optimal workspace layout and workflow design
- Regularly review workshop service pricing and, with prior approval from the Aftersales Director, adjust to remain competitive within the market
- Prepare and submit weekly and monthly operational reports as required
- Oversee recruitment and onboarding of new staff, including the development of tailored induction plans
- Manage, coach, and motivate the service team to maintain a high standard of performance and service quality
- Collaborate with team members to set personal development objectives and define actionable steps to achieve them
- Monitor and control departmental costs, ensuring alignment with budgetary goals
- Track and optimise employee productivity and performance metrics
- Address and resolve customer dissatisfaction related to workshop services, including handling complex complaints
- Oversee accurate planning and task allocation for all workshop jobs
- Ensure adherence to predefined job times and service standards
- Maintain availability and readiness of all essential technical tools and diagnostic equipment
- Ensure the workshop is kept clean, organised, and compliant with safety and operational standards
- Implement and monitor quality control processes for completed workshop jobs, ensuring QC targets are met
- Provide engineers with guidance and support in identifying the correct parts and accessories
- Ensure proper handling and return of defective parts related to complaints and warranty claims
- Monitor and manage Work in Progress (WIP) to meet company-defined targets
- Participate in Daily Production Meetings to stay aligned on service and operational goals
- Attend \”Orders in Hand\” and sales meetings to report on job progress to the Aftersales Director
- Create and review individual Personal Development Plans (PDPs) for engineers
- Conduct regular one-on-one performance reviews with engineers
- Continuously assess and improve engineer efficiency
- Oversee and support the development of workshop apprentices through regular review and mentoring
- Ensure all quotations and estimates are prepared accurately and in a timely manner
- Attend relevant training courses to maintain up-to-date knowledge and technical skills
- Maintain close communication with the Parts Department to coordinate timely parts availability and bookings
Candidate Requirements
- Possession of a valid full driving licence
- Extensive experience in MHE (Material Handling Equipment) Aftersales operations
- Strong technical background with in-depth industry knowledge
- Ability to provide effective remote technical support
- Proven experience in personnel management and team leadership
- Demonstrated competence in managing customer and supplier relationships
- Solid understanding of MHE networks and systems
- Active member of the management team, contributing to strategic goals
- High level of accountability, professionalism, and credibility
- Strong decision-making skills with a consistent track record of delivering results
What we offer:
- Up to 27 days holiday (plus bank holidays) depending on length of service.
- 2 x basic salary death in service payment, payable to your nominated recipient
- Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc
- Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
- Employee Assistance Programme
- Ongoing training and Career Opportunities
- Cycle to work scheme
- Refer a friend bonus £500 per person – terms apply
- Long Service Awards on 10, 20 and 30 years
- Life Event Day – Getting Married, Moving Home, Graduating
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Service Manager employer: Altegra Integrated Solutions Limited.
Contact Detail:
Altegra Integrated Solutions Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with ISO standards, particularly ISO 9001, 14001, and 45001, as these are crucial for the Service Manager role. Understanding these standards will not only help you in interviews but also demonstrate your commitment to maintaining high operational quality.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved team performance, as this is a key aspect of the Service Manager position.
✨Tip Number 3
Research Altegra Integrated Solutions and their approach to customer satisfaction. Being able to discuss their values and how you can contribute to maintaining a positive company image will set you apart during the interview process.
✨Tip Number 4
Prepare to discuss your experience with MHE (Material Handling Equipment) and any relevant technical knowledge. Being able to articulate your understanding of the industry will show that you're well-equipped for the challenges of the Service Manager role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and material handling equipment. Use keywords from the job description to demonstrate that you meet the specific requirements of the Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing service operations. Mention specific achievements that align with the responsibilities outlined in the job description, such as improving operational efficiency or enhancing customer satisfaction.
Highlight Technical Expertise: Emphasise your technical background and knowledge of MHE systems in your application. Provide examples of how you've successfully managed ISO accreditations or led teams in a technical environment to reinforce your suitability for the role.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to address and resolve customer complaints effectively. Highlight any experience you have in managing complex situations and maintaining high service standards.
How to prepare for a job interview at Altegra Integrated Solutions Limited.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop staff.
✨Understand ISO Standards
Familiarise yourself with ISO 9001, 14001, and 45001 standards, as these are crucial for the role. Be ready to discuss how you have implemented or maintained compliance with these standards in previous positions, showcasing your attention to detail and commitment to quality.
✨Prepare for Operational Challenges
Think about potential challenges in service operations and how you would address them. Be ready to share your strategies for optimising workshop efficiency and managing costs while maintaining high customer satisfaction levels.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Prepare examples of how you've handled customer complaints or dissatisfaction in the past. Show that you understand the importance of maintaining a positive company image and can effectively resolve issues.
