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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support across hardware, software, and networking.
- Company: Join a well-established fintech company with a strong reputation in the industry.
- Benefits: Enjoy hybrid working, 23 days holiday plus bank holidays, and birthday off.
- Why this job: This role offers a fantastic learning environment and clear career progression opportunities.
- Qualifications: Experience in IT support is preferred, but apprenticeships or less than a year are welcome.
- Other info: Previous employees have advanced into diverse tech roles like Infrastructure and Software Development.
The predicted salary is between 24000 - 28000 £ per year.
IT Support Analyst - £30k - £35k - Altrincham Hybrid - Fintech
Fintech domain - an interesting, and highly in demand domain.
Varied tech work - huge environment to learn.
Stability and Career Progression - This is a well established company, with training on offer and clear progression opportunities.
- 1st and 2nd Line Support across hardware, software, and networking.
- Managing incidents and service requests via the internal helpdesk/ticketing system.
- Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365).
- Assisting with mobile and desktop device setup, configuration, and MDM tools.
Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship, year in industry or less than 1 year would be considered.
Knowledge of Windows OS, Active Directory, hardware troubleshooting.
Familiarity with Microsoft 365, Dell/HP devices, and networking basics.
Exposure to mobile device management (Apple/Android/MDM platforms).
Those that have been in this role previously have progressed into varied tech roles including Infrastructure, Security, Application Support and Software Development. This is a stepping stone in the right direction.
Hybrid working - 3 days onsite in each week in Altrincham.
23 Days holiday + Bank Holidays + Birthday off and this increases every year in the role.
Contact Detail:
Altech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Technical Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Microsoft 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that demonstrate your ability to manage incidents and service requests effectively.
✨Tip Number 4
Show enthusiasm for the fintech domain and express your eagerness to learn and grow within the company. Highlighting your interest in career progression and training opportunities can make a positive impression on the hiring team.
We think you need these skills to ace Temporary Technical Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Include specific examples of hardware and software troubleshooting, as well as any familiarity with Windows OS and Microsoft 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the fintech domain and mention how your skills align with the job requirements. Highlight your ability to manage incidents and service requests effectively.
Showcase Relevant Skills: Clearly list your technical skills related to the role, such as knowledge of Active Directory, mobile device management, and networking basics. This will help demonstrate your readiness for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Altech Group Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Active Directory, and hardware troubleshooting. Be prepared to discuss your experience with these systems, as they are crucial for the role.
✨Familiarise Yourself with the Company
Research the fintech domain and the specific company you're interviewing with. Understanding their products and services will help you tailor your answers and show genuine interest.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer service scenarios. Practise articulating your thought process clearly and logically.
✨Highlight Your Learning Mindset
Since this role offers training and progression opportunities, emphasise your eagerness to learn and grow within the company. Share examples of how you've adapted to new technologies in the past.
