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- Tasks: Provide 1st and 2nd line IT support across various systems and devices.
- Company: Join a dynamic fintech company with diverse career progression opportunities.
- Benefits: Enjoy hybrid working, generous holiday, and support for professional qualifications.
- Why this job: Work in a tech-driven environment where your passion for technology can thrive.
- Qualifications: 2 years of IT support experience; knowledge of Windows, Active Directory, and networking basics.
- Other info: Ideal for tech enthusiasts looking to grow into roles like Infrastructure or Security.
The predicted salary is between 24000 - 38400 £ per year.
IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech
If you have around 2 years experience in an IT Support role and are looking for a company to take the next step, this could be the route to go. It's in the Fintech domain, highly varied work, with lots of differing career progression options (be that Data, Development, Security, Infrastructure or more).
Key responsibilities include:
- 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking
- Managing incidents and service requests via the internal helpdesk/ticketing system
- Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365)
- Assisting with mobile and desktop device setup, configuration, and MDM tools
- Patching, security updates, and basic infrastructure tasks
- Collaborating with wider tech teams on improvements, rollouts, and upgrades
What We’re Looking For:
- Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered
- Knowledge of Windows OS, Active Directory, hardware troubleshooting
- Familiarity with Microsoft 365, Dell/HP devices, and networking basics
- Exposure to mobile device management (Apple/Android/MDM platforms)
- General Microsoft based infrastructure and software support
- General Network experience
- SQL skills
- A proactive approach to problem-solving and a keen interest in technology
- Excellent communication and a genuine team player attitude
Those that have been in this role previously have progressed into varied tech roles including Infrastructure, Security, Application Support and Software Development. The perfect personality would be someone massively into their tech, who always has the best spec computer and generally just loves tech. It's not just a career but a passion too.
Benefits:
- Salary starting at £30,000
- Hybrid working - 3 days onsite each week in Altrincham
- 23 Days holiday + Bank Holidays + Birthday off, which increases every year in the role
- Extra leave to focus on professional qualifications, and they will even pay for it!
If this role sounds interesting, get in contact with Nick Gandhi @ Altech Group.
IT Support Analyst (1st/2nd line) employer: Altech Group Ltd
Contact Detail:
Altech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (1st/2nd line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies in the fintech sector. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved IT issues, as this will highlight your proactive approach and technical expertise, which are key traits for this role.
✨Tip Number 4
Show your passion for technology by discussing personal projects or interests related to IT. Whether it's building your own PC or experimenting with new software, sharing these experiences can help convey your enthusiasm and commitment to a career in tech.
We think you need these skills to ace IT Support Analyst (1st/2nd line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Emphasise your familiarity with Windows OS, Active Directory, and Microsoft 365, as these are key requirements for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it drives your career choices. Mention specific experiences that demonstrate your problem-solving skills and teamwork, which are essential for this role.
Showcase Relevant Skills: Include any technical skills that align with the job description, such as SQL knowledge, hardware troubleshooting, and experience with mobile device management. This will help you stand out as a candidate who meets their needs.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any typos or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Altech Group Ltd
✨Show Your Technical Passion
Make sure to express your genuine interest in technology during the interview. Share examples of your personal projects or experiences that highlight your enthusiasm for tech, as this role requires someone who is not just skilled but also passionate about IT.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving.
✨Familiarise Yourself with Key Technologies
Brush up on your knowledge of Windows OS, Active Directory, and Microsoft 365, as these are crucial for the role. Be ready to answer questions or even troubleshoot scenarios related to these technologies during the interview.
✨Highlight Team Collaboration Experience
Since the role involves collaborating with wider tech teams, be prepared to discuss your experience working in a team environment. Share examples of how you contributed to team projects and how you communicate effectively with colleagues.
