At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Established multi-site organisation with a supportive IT team.
- Benefits: 25 days annual leave, pension scheme, life assurance, and ongoing training.
- Other info: Great opportunities for career development and exposure to diverse technologies.
- Why this job: Take ownership of technical issues and make a real impact in a dynamic environment.
- Qualifications: 12 months IT support experience, strong troubleshooting skills, and customer-focused approach.
The predicted salary is between 31500 - 38500 £ per year.
- IT Service Desk Engineer
- Worksop
- Permanent
- On-site with occasional travel
Are you an IT Support professional looking for a role where you can take ownership, develop your technical skills and make a genuine impact?
We're recruiting for an established, multi-site organisation looking to add an IT Service Desk Engineer to its growing IT team in Worksop.
This is a fantastic opportunity for someone with at least 12 months of IT support experience who enjoys troubleshooting, solving problems and delivering excellent customer service.
You'll join a supportive team where you'll gain exposure to a broad range of technologies, take ownership of technical issues and play an important role in keeping the business running smoothly.
- What you'll be doing
- Providing 1st and 2nd line IT support to users across multiple sites, both remotely and in person.
- Troubleshooting hardware, software, network and connectivity issues.
- Supporting Microsoft 365, Windows 10/11, Teams, Share Point and Intune.
- Managing user accounts and permissions through Active Directory and Azure AD (Entra ID).
- Logging, prioritising and resolving incidents within agreed SLAs.
- Setting up equipment and user accounts for new starters.
- Maintaining accurate IT documentation and identifying opportunities to improve processes.
- Working closely with the wider IT team to resolve more complex technical issues.
What we're looking for
We're looking for someone who is technically capable, approachable and genuinely enjoys helping people.
You'll need
- At least 12 months of experience in an IT support or service desk role.
- Hands-on experience with Microsoft 365, Active Directory and Intune.
- Experience using an IT ticketing system such as Jira, Freshservice or Zendesk.
- A good understanding of Windows operating systems, IT hardware and basic networking.
- Strong troubleshooting skills and the ability to take ownership of issues through to resolution.
- Excellent communication skills and a customer-focused approach.
- A full UK driving licence and access to your own transport for occasional travel.
Experience with ITIL processes or producing technical documentation would be beneficial but isn't essential.
What's in it for you?
You'll be joining an established business that invests in its people and offers genuine opportunities to develop your technical knowledge.
Benefits include
- 25 days' annual leave plus bank holidays.
- Company pension scheme.
- Life assurance.
- Enhanced sick pay.
- Employee Assistance Programme with 24/7 GP access.
- Cycle to Work and electric vehicle schemes.
- Employee recognition and reward programmes.
- Ongoing training and development opportunities.
Interested?
If you're currently working in IT support and looking for an opportunity to broaden your experience, take on more responsibility and develop your career within a supportive IT team, we'd love to hear from you.
Apply today to find out more about the opportunity.
IT Service Desk Engineer in Worksop employer: ALTECH GROUP LTD Careers
Altech Group is an excellent employer, offering a dynamic work environment in Rossendale where innovation meets collaboration. With a focus on employee growth and development, the company provides opportunities to engage in critical IT projects that drive global operations, alongside competitive benefits that enhance work-life balance. Join a team that values your expertise and fosters a culture of continuous improvement, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Worksop
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ALTECH GROUP LTD Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ALTECH GROUP LTD Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ALTECH GROUP LTD Careers!
✨Direct Apply to ALTECH GROUP LTD Careers
Let's not forget to apply directly through the ALTECH GROUP LTD Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in Worksop
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ALTECH GROUP LTD Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ALTECH GROUP LTD Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ALTECH GROUP LTD Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
