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For Companies At a Glance
- Tasks: Lead resident engagement projects and enhance service improvements.
- Company: Join a large Housing Association dedicated to community empowerment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in residents' lives while collaborating with diverse teams.
- Qualifications: Experience in resident-focused initiatives and strong communication skills required.
- Other info: Equity-focused recruitment process; let us know how we can support you.
The predicted salary is between 45000 - 60000 £ per year.
We are supporting a large Housing Association who are looking for a Resident Involvement Manager to play a key role in enhancing their resident engagement strategies and driving service improvements. This position offers an exciting opportunity to work across their operations and collaborate with residents, internal teams, and external stakeholders to deliver meaningful and impactful involvement opportunities.
What You Will Do
- Manage the Resident Involvement Programme: Lead consultations, projects, and feedback opportunities, providing guidance and support to staff on best practices for engagement. Ensure all activities are inclusive and reflect the diverse voices of our residents.
- Coordinate the Resident Forum: Organise meetings, set agendas, recruit and train new members, and provide ongoing support. Help ensure the Forum drives positive change through informed discussions and outcomes.
- Stakeholder Engagement: Foster strong relationships with residents and staff, promote training and involvement, and ensure diverse participation in all activities.
- Oversee Resident Associations: Monitor and support the activities of Resident Associations, ensuring compliance and maintaining active records.
- Strategic Input: Contribute to key organisational strategies such as Customer Strategy, Procurement, and Sustainability. Support Board and Executive members with strategic initiatives and resident-related matters.
- Additional Responsibilities: Manage budgets, organise community events, produce data reports, and support the wider Resident Engagement team in various tasks.
What You Will Bring
- You will bring a blend of leadership, communication, and organisational skills. Key qualifications include:
- Expertise in leading resident-focused initiatives and delivering high-quality customer satisfaction.
- Strong interpersonal skills, with the ability to engage residents and stakeholders effectively.
- Knowledge of housing regulations and a passion for resident empowerment and service improvement.
- Experience in conflict resolution and supporting diverse communities.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Resident Involvement Manager employer: Altare Servicios Profesionales
Contact Detail:
Altare Servicios Profesionales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Involvement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in resident engagement and housing regulations. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to enhancing their strategies.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in resident engagement. Attend relevant events or webinars to connect with potential colleagues and gain insights into best practices that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged residents or stakeholders in previous roles. Highlight your leadership and communication skills, as these are crucial for the Resident Involvement Manager position.
✨Tip Number 4
Research the Housing Association's current resident involvement initiatives and think about how you could enhance them. Being able to present tailored ideas during discussions will demonstrate your proactive approach and genuine interest in the role.
We think you need these skills to ace Resident Involvement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Resident Involvement Manager position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in resident engagement, stakeholder management, and any relevant projects you've led. Use specific examples that demonstrate your leadership and communication skills.
Showcase Your Skills: Make sure to highlight your interpersonal skills and knowledge of housing regulations. Discuss how your expertise aligns with the company's goals for resident empowerment and service improvement.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you are particularly interested in working with this Housing Association and how you can contribute to their mission.
How to prepare for a job interview at Altare Servicios Profesionales
✨Showcase Your Engagement Experience
Be prepared to discuss your previous experience in resident engagement or community involvement. Highlight specific projects you've led, the strategies you employed, and the outcomes achieved. This will demonstrate your capability to manage the Resident Involvement Programme effectively.
✨Understand the Organisation's Values
Research the housing association's mission and values before the interview. Understanding their commitment to resident empowerment and service improvement will allow you to align your answers with their goals, showing that you're a good fit for their culture.
✨Prepare for Stakeholder Scenarios
Think of examples where you've successfully engaged with diverse stakeholders. Be ready to discuss how you fostered relationships, resolved conflicts, and ensured inclusive participation. This will highlight your interpersonal skills and strategic thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the Resident Forum and the types of initiatives they currently have in place. This shows your genuine interest in the role and helps you understand how you can contribute to their ongoing efforts in enhancing resident engagement.
