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- Tasks: Lead a team to maximise rent collection and manage debt recovery effectively.
- Company: A well-established Housing Association making a positive community impact.
- Benefits: Hybrid working model, inclusive culture, and potential for permanent position.
- Why this job: Join a collaborative team and make a real difference in people's lives.
- Qualifications: Experience in housing associations or local authorities with team management skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management.
Responsibilities
- Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery service
- Create clear KPI\’s and dashboards to highlight rent collection performance and present findings
- Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controls
- Support team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes
Requirements
- Housing Association / Local Authority background with experience leading teams in Income & Debt recovery, following best practice
- Experienced in team management, the ability to oversee the team\’s performance and review targets in 1:1s
- Confident presenting and liaising with stakeholders at a range of levels (both internally and externally)
- Positive approach to work, happy to collaborate and have strong IT skills
The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment.
If this role sounds of interest and you have the relevant experience, please apply ASAP as the opportunity is a crucial role within the organisation structure.
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Income Services Manager employer: Altare Servicios Profesionales
Contact Detail:
Altare Servicios Profesionales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Services Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your presentation skills! Since you'll be liaising with stakeholders, being able to communicate clearly and confidently is key. Consider doing mock presentations with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Income Services Manager. Highlight your experience in housing associations or local authorities, especially in team management and income recovery. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our inclusive team. Don’t forget to mention your experience with rent collection and debt management – that’s key for us!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to income recovery and team performance. Use numbers where possible to demonstrate your impact. We love seeing how you've made a difference in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our community!
How to prepare for a job interview at Altare Servicios Profesionales
✨Know Your Numbers
As an Income Services Manager, you'll need to demonstrate your understanding of rent collection and arrears recovery. Brush up on key performance indicators (KPIs) relevant to income services and be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Leadership Skills
This role requires strong team management abilities. Prepare examples of how you've motivated and led teams in the past, particularly in a housing association or local authority context. Think about specific challenges you faced and how you overcame them to achieve your team's goals.
✨Familiarise Yourself with Compliance
Understanding statutory obligations is crucial for this position. Make sure you're up to speed on relevant regulations and compliance issues in the housing sector. Be prepared to discuss how you've ensured compliance in your previous roles and how you would approach it in this new position.
✨Engage with Stakeholders
You'll be liaising with various stakeholders, so practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully communicated with different levels of stakeholders in the past, especially regarding sensitive topics like debt management and eviction processes.
