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For Companies At a Glance
- Tasks: Support homeowners and ensure top-notch service in a dynamic residential team.
- Company: Join Altare Servicios Profesionales, a leader in residential services.
- Benefits: 28 days leave, generous pension, health support, and flexible working.
- Why this job: Make a real difference in homeowners' lives while growing your career.
- Qualifications: Understanding of leasehold arrangements and confidence in handling complex situations.
- Other info: Enjoy a supportive environment with great career progression opportunities.
The predicted salary is between 26835 - 26835 £ per year.
Overview
Join to apply for the Assistant Homeowner Services Officer role at Altare Servicios Profesionales.
Job Title: Assistant Homeowners Services Officer
Location: Eastleigh
Salary: £26,835
Hours: 37 hours per week
Contract: Permanent, Full Time
About The Role
We\’re looking for an Assistant Homeowner Services Officer to join our client, a Specialist Residential Services team, on a full-time basis. In this role, you\’ll support and deputise for Homeowner Services Officers, acting as the first point of contact for customers and ensuring a high standard of service across all homeowner-related matters. Additionally, you\’ll work closely with legal teams to support the preparation of Landlord Management Packs related to the sale of leasehold and freehold properties, and provide administrative support across the wider Homeowner Services function.
Responsibilities
- Support and deputise for Homeowner Services Officers; act as the first point of contact for customers and ensure high standards of service across all homeowner-related matters.
- Collaborate with legal teams to prepare Landlord Management Packs for the sale of leasehold and freehold properties.
- Provide administrative support across the wider Homeowner Services function.
What We’re Looking For
- A good understanding of leasehold and shared ownership arrangements
- Knowledge of key legislation including the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act
- Experience applying leasehold law to QLTA and Section 20 consultations, consents, enfranchisement, lease extensions, service charges, and assignment of leases
- Confidence in dealing with sensitive and complex situations, with the ability to remain professional and solution-focused
What We Offer
- 28 days annual leave (with the option to buy or sell leave)
- A generous pension scheme with contributions up to 10%
- Life assurance worth five times your annual salary
- Family-friendly policies and parental leave
- Comprehensive health and wellbeing support
- Flexible working arrangements
- Retail and lifestyle discounts
- Free eye tests and Cycle to Work scheme
If this is something of interest to you, apply today!
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Assistant Homeowner Services Officer employer: Altare Servicios Profesionales
Contact Detail:
Altare Servicios Profesionales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Homeowner Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Assistant Homeowner Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Homeowner Services Officer role. Highlight your experience with leasehold and shared ownership arrangements, and don’t forget to mention any relevant legislation you’re familiar with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your confidence in handling sensitive situations and how you can contribute to maintaining high service standards.
Showcase Relevant Experience: When filling out your application, be sure to showcase any previous experience that relates to homeowner services or legal support. This will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Altare Servicios Profesionales
✨Know Your Legislation
Make sure you brush up on key legislation like the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act. Being able to discuss these laws confidently will show that you understand the legal framework you'll be working within.
✨Demonstrate Customer Service Skills
As the first point of contact for customers, it's crucial to showcase your customer service skills. Prepare examples of how you've handled sensitive situations in the past, focusing on your ability to remain professional and solution-focused.
✨Familiarise Yourself with Leasehold Arrangements
Get a good grasp of leasehold and shared ownership arrangements before the interview. Being able to explain these concepts clearly will demonstrate your readiness for the role and your understanding of homeowner-related matters.
✨Prepare for Administrative Questions
Since the role involves providing administrative support, be ready to discuss your organisational skills and experience with similar tasks. Think of specific examples where you've successfully managed multiple responsibilities or projects.
