Operational Data & BI Analyst in London

Background – About Alt HAN Co

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by a co-operative of UK retail Energy suppliers. It operates through a forum of supplier representatives and a Board. Costs are recovered from energy consumers, via charges levied on all licensed energy suppliers.

We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses and apartment blocks. Specifically, where the broadcast signal from a smart meter communication hub is not strong enough to reach the gas meter or smart devices in the home this problem affects around 5% of premises – and if not addressed could leave behind more than a million customers in the transition to a smarter, low-carbon energy sector.

The Role

The Operational Data & BI Analyst will support the delivery, governance, and continuous improvement of the CMR Programme through the development and management of operational reporting, business intelligence dashboards, forecasting models, and data assurance processes. The role will work closely with Operational, Commercial, Technical, and Delivery teams to provide accurate and actionable insight that supports programme performance, strategic decision-making, client reporting, and continuous operational improvement. This role is integral to ensuring operational data is translated into meaningful business intelligence that supports efficient programme delivery and informed decision-making across all levels of the organisation.

Job Description

• Business Intelligence & Reporting
  • Build robust data models, reports, and visualisations that support Customer Operations in monitoring operational efficiency, SLA performance, forecasting, and trend identification.
  • Provide key stakeholders across the business with self-service dashboards that deliver real-time operational insight and performance visibility.
  • Present information using effective data visualisation techniques to support operational and strategic decision-making.
  • Develop, maintain, and continuously improve Power BI dashboards and operational reporting tools.
  • Produce accurate weekly, monthly, and ad-hoc reporting for operational and executive stakeholders.
  • Translate complex operational datasets into meaningful insights and visual reporting outputs.
  • Support the development and implementation of KPI reporting frameworks and governance standards.
  • Ensure reporting outputs remain aligned with operational delivery requirements and programme objectives.
• Data Analysis & Operational Insight
  • Collect, analyse, and interpret raw operational data to disseminate meaningful insights and recommendations to operational teams and key stakeholders.
  • Undertake data collection, preprocessing, validation, and analysis activities to support reporting accuracy and business intelligence outputs.
  • Build analytical models to address operational and business challenges.
  • Provide data-driven recommendations to improve the services delivered to customers and support implementation through to measurable impact.
  • Propose solutions and strategies to operational and business challenges through evidence-based analysis.
  • Analyse operational trends, delivery performance, attrition rates, backlog positions, and workflow bottlenecks.
  • Carry out root-cause analysis to support operational improvement initiatives and business decision-making.
  • Support forecasting, capacity planning, and delivery modelling activities across programme workstreams.
  • Identify risks, trends, anomalies, and opportunities within operational data.
  • Provide insight and recommendations to support continuous improvement initiatives.
• Data Quality & Assurance
  • Validate operational datasets to ensure reporting accuracy, consistency, and integrity.
  • Reconcile data across multiple systems, workstreams, and reporting outputs.
  • Support the implementation and maintenance of data governance processes and controls.
  • Assist in improving data capture standards and reporting quality across operational teams and delivery partners.
  • Support the maintenance of reporting documentation, assumptions, and audit trails.
• Operational & Stakeholder Support
  • Work collaboratively with Operational Managers, Commercial Teams, Technical Teams, and subcontractors to understand reporting requirements and operational challenges.
  • Support the preparation of governance packs, client reporting, steering committee reporting, and executive updates.
  • Provide ad-hoc analysis and reporting support across programme activities.
  • Present findings and insights in a clear and concise manner to both technical and non-technical stakeholders.
• Systems & Process Improvement
  • Identify opportunities to automate manual reporting and analytical processes.
  • Support the optimisation of reporting workflows and BI architecture.
  • Assist in the continuous development of scalable reporting models as programme volumes increase.
  • Contribute to operational process improvement initiatives through data-led insight.

Experience, Skills & Qualifications

• Essential
  • Experience developing and maintaining Power BI dashboards and reporting solutions.
  • Strong analytical and problem-solving skills.
  • Advanced Microsoft Excel capability.
  • Experience working with large and complex operational datasets.
  • Strong attention to detail and data accuracy.
  • Ability to communicate technical information to non-technical stakeholders.
  • Experience producing operational or performance reporting within a business environment.
  • Ability to manage multiple priorities and work independently.
• Desirable
  • Experience within utilities, energy, construction, infrastructure, or operational delivery environments.
  • Knowledge of Power Query, DAX, SQL, or similar analytical tools.
  • Experience supporting operational forecasting and capacity planning activities.
  • Understanding of KPI governance and assurance frameworks.
  • Experience working within programme or project delivery environments.

Behaviours & Competencies

• Strong commercial awareness.
• Proactive and solutions-focused mindset.
• Organised and methodical approach to work.
• Strong stakeholder engagement and communication skills.
• Ability to challenge and validate information constructively.
• Continuous improvement mindset.
• Ability to work collaboratively across multiple teams and disciplines.

Analytical & Problem-solving capabilities

• Strong analytical and critical thinking capability.
• Ability to interpret complex operational datasets and identify trends, risks, and opportunities.
• Strong problem-solving aptitude with the ability to propose practical business solutions.
• Analytical mindset combined with strong business and operational awareness.
• Ability to solve complex operational challenges through data-led insight and evidence-based decision-making.

The Opportunity

At Alt HAN you will:

• Join an exciting technical development field in the smart energy sector and lead in the climate/green energy challenge.
• Collaborate with a skilled and reputable team.
• Play a crucial role in the department as the company prepares for rollout.
• Engage with the Senior Team in broader Alt HAN Co development.
• Be part of an organisation striving to be the preferred provider for DESNZ/Energy Suppliers in future smart energy initiatives requiring collective action.

Alt HAN Co is an equal opportunities employer and are committed to treating all job applicants equally. Alt HAN Co does not discriminate against any employee or job applicant on grounds of (including, but not limited to) their race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability.