Crowded Meter Room - Operations Administrator in London

Background – About ALT HAN Co:

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by a co-operative of UK retail Energy suppliers. It operates through a forum of supplier representatives and a Board. Costs are recovered from energy consumers, via charges levied on all licensed energy suppliers.

We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses and apartment blocks. Specifically, where the broadcast signal from a smart meter communication hub is not strong enough to reach the gas meter or smart devices in the home this problem affects around 5% of premises – and if not addressed could leave behind more than a million customers in the transition to a smarter, low-carbon energy sector.

The Role:

Alt HAN is seeking a proactive and organised Operations Administrator to support its Crowded Meter Room team, enabling smart metering installations across multi-occupancy buildings.

this role will assist with the coordinating of project activities, managing data and documentation, and engaging with a wide range of internal and external stakeholders. You will support the delivery of operational processes, monitor performance against KPIs, and ensure timely resolution of queries while maintaining high-quality reporting standards.

The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience in the energy sector or with CRM systems (e.g. Dynamics 365) is advantageous.

This is an excellent opportunity to work at the forefront of smart energy and sustainability, collaborating with key industry stakeholders and contributing to innovative, high-impact projects.

Job Description:

• Stakeholder engagement
• Assisting the Operations Co-ordinator in the preparation and maintenance of project documentation throughout the project lifecycle
• Planning, scheduling, and reporting key project activities to internal and external stakeholders
• Ensuring that comprehensive reporting is prepared and maintained
• Supporting the efficient and effective management of operational activities, processes, and administrative tasks across the team
• Gathering and analysis of data
• Taking ownership of customer queries and Meter Equipment Manager queries, ensuring timely resolution and effective communication
• Reviewing survey outputs and other workloads in a timely manner, ensuring delivery in line with agreed KPIs
• Providing weekly updates on performance and activities, while identifying opportunities to streamline processes and maintain quality
• Data management and validation
• Supporting the Crowed Meter Room Team
• Align to timelines within the project lifecycle
• Positively engage all levels of stakeholders throughout the project lifecycle
• Troubleshooting and problem-solving skills
• Other ad hoc duties

  Professional Experience, Qualifications, Knowledge and Skills:

• Previous experience within an Administrator role
• Competent with Microsoft office, and able to learn new systems quickly
• Experience working in the energy sector is desirable
• Experience with Dynamics 365 and CRM systems would be advantageous
• Proven track record in delivering to deadlines
• Experience of working with both internal and external stakeholders of multi levels
• Strong time management and business acumen

  Personal Attributes:

• Excellent communication skills and the ability to work with complex and diverse stakeholders. To be able to drive decision making and collaboration
• Excellent interpersonal skills to work with stakeholders, data specialists, and business area leads
• Ability to participate in multiple complex programs simultaneously in an agile environment
• Strong problem-solving and root cause analysis skills, with the ability to plan and organise workload effectively, work proactively as a self-starter, and apply a high level of attention to detail
• Attention to detail
• Ability to adapt in a developing programme of work

The Opportunity:

At Alt HAN you will:

• Have the chance to work within a fascinating technical development area in the smart energy space and be at the forefront of the climate/green energy challenge.
• Work with a group of highly professional and capable people, with a very positive and growing reputation.
• Be in a high-profile role that will provide access to a network of other stakeholders, including Energy Suppliers, network operators, meter operators, Government (BEIS) and Energy regulatory bodies (Ofgem). This is a wonderful opportunity to enhance your reputation within the energy community; and
• CroBecome part of an ambitious team that seeks to be the provider of choice for DESNZ and Energy Suppliers for future smart energy initiatives that require collective action.