At a Glance
- Tasks: Manage customer accounts and ensure timely order fulfilment at our Widnes site.
- Company: Join Alstom, a leader in creating inclusive work environments.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible working options.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by enhancing customer satisfaction and improving service efficiency.
- Qualifications: Customer service experience and proficiency in Microsoft Office and SAP required.
The predicted salary is between 34000 - 34000 £ per year.
This role is responsible for managing customer accounts and order fulfilment at the Widnes site. Reporting to the Customer Services Manager, the Customer Service Officer ensures that all customer orders are processed accurately and delivered on time. This includes handling order blockages, preparing quotations, coordinating between departments and suppliers, resolving first-level issues, and driving continuous improvement in service and operational performance, all whilst maintaining compliance with internal procedures and ensuring a high level of customer satisfaction.
Responsibilities
- Review due and late orders daily, investigate root causes, and elevate where necessary in line with service level agreements (SLAs).
- Monitor and resolve blocked order lines, including analysis of the COST7# report and blocked Purchase Requisitions (PREQs), aiming for resolution within two weeks.
- Prepare customer quotations in accordance with company procedures and cross-functional input, ensuring alignment with commercial and compliance standards.
- Perform monthly reconciliations with customers unless alternative arrangements are agreed.
- Conduct daily reviews of PREQs for consumables and repairs to ensure timely material availability.
- Lead first-level resolution for aged debt and payment queries.
- Manage first-level resolution of Non-Conformance Reports (NCRs).
- Obtain Requests for Quotation (RfQs) and commercial offers from suppliers.
- Undertake pricing within your delegated authority.
- Support wider team activities and cover ad hoc duties when needed.
- Act as liaison between the customer, shared services in Cluj, procurement, warehouse and suppliers.
- Provide regular and ad-hoc reports to support order visibility and performance tracking.
- Continuously improve order processing workflows by identifying and implementing efficiency gains.
- Review the live stock position daily using the SAP MB51 transaction to manage urgent deliveries and pull-forward opportunities.
- Assist in preparing responses to Pre-Qualification Questionnaires (PQQs).
- Support the tendering process by coordinating and recording progress from “Win/No-Go” through approval to final submission, using company standard processes and tools.
Qualifications
Essential
- Experience in a customer service or order management role, or relevant transferable skills.
- Proficiency in Microsoft Office applications and SAP.
- High degree of customer focus and awareness.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and meet tight deadlines.
- Strong attention to detail, with high standards of numeracy and literacy.
- Experience managing small-scale projects or workstreams.
- Ability to influence and persuade others to drive resolution.
Desirable
- Understanding of Alstom systems, workflows and functional interfaces.
- Familiarity with key reports and tools such as MB51, COST7#, and PREQ management.
- Experience supporting commercial or tendering processes.
- Exposure to working across cross-functional and geographically dispersed teams.
Benefits
- Benefit from our investment in your development, through award-winning learning.
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
- Up to 52 weeks full maternity and adoption pay.
- 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday.
- Option to enjoy a brand new electric or hybrid vehicle with our salary sacrifice scheme.
- A wide range of flexible benefits that you can tailor to suit your lifestyle.
Equal Opportunities
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a ‘Disability Confident’ employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
On-Site Customer Service & Order Fulfillment Specialist in Widnes employer: Alstom
At Alstom, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters employee growth and development. Located in Widnes, our On-Site Customer Service & Order Fulfillment Specialist role provides a competitive salary of £34,000 along with comprehensive benefits such as contributed healthcare, life assurance, and a dynamic reward package tailored to your performance. With opportunities for professional advancement and a commitment to work-life balance, Alstom is dedicated to ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Customer Service & Order Fulfillment Specialist in Widnes
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Service & Order Fulfillment Specialist. Highlight your skills in managing customer accounts and resolving issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Alstom.
We think you need these skills to ace On-Site Customer Service & Order Fulfillment Specialist in Widnes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-Site Customer Service & Order Fulfillment Specialist role. Highlight your relevant experience in customer service and order management, and don’t forget to mention your proficiency in Microsoft Office and SAP!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've handled customer accounts or resolved issues in the past, and show us your passion for delivering excellent service.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We want to see that you can maintain high standards, even in your written communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Alstom
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the On-Site Customer Service & Order Fulfillment Specialist. Familiarise yourself with key tasks like managing customer accounts, resolving order blockages, and preparing quotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since this role requires a high degree of customer focus, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle pressure, especially when dealing with tight deadlines or challenging situations.
✨Brush Up on Relevant Tools
Proficiency in Microsoft Office and SAP is essential for this position. If you're not already familiar with these tools, take some time to learn the basics. Being able to discuss how you've used these applications in previous roles will give you an edge during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage order fulfilment challenges. Think of specific instances where you've resolved issues or improved processes, and be ready to explain your thought process and the outcomes.
