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- Tasks: Lead and develop a positive culture in the Services Team for GWR Class 175.
- Company: Join Alstom, a leader in transport networks and mobility solutions worldwide.
- Benefits: Enjoy a competitive salary, career stability, and opportunities for growth and development.
- Why this job: Be part of innovative projects and collaborate with global teams in a dynamic environment.
- Qualifications: Strong project management skills and experience in operational management are essential.
- Other info: Alstom values passion over experience and promotes an inclusive workplace.
The predicted salary is between 52000 - 78000 ÂŁ per year.
Req ID: 471619
Services Delivery Manager GWR Class 175
Location: Plymouth
Salary: c. ÂŁ65K + Benefits
Closing Date: 6th March 2025
At Alstom, we understand transport networks and what moves people. From high-speed trains to digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide.
Could you be the full-time Service Delivery Manager GWR Class 175 to join our team in Plymouth? You will be a key member of the Services Team, leading and developing a positive culture and working environment that drives attitudes and behaviours to support the overall project strategy for improvements to Safety, Quality, Cost, and Delivery.
Your future role:
Take on a new challenge in Plymouth and apply your Service Delivery Management expertise. You’ll report to the Site Tenders and Projects Director and work alongside a dedicated Services team in Alstom UK&I.
Day-to-day, you’ll mentor and develop your project team to ensure the key deliverables are optimised for the benefit of the shareholders. You will be responsible for the ‘day to day’ delivery of the Contractual Obligations to the Customer and the Leadership and Direction of the Projects large team(s).
We’ll look to you to perform the following:
- Ensure consistent application of procedures, controls, and critical processes on depot, providing regular reports (KPI’s) for onsite activities.
- Maximise Customer/Supplier relations and performance, ensuring delivery of risks and opportunities while maintaining Compliance with Quality and Safety Standards.
Your Challenges:
- Provide appropriate Operations Performance Reporting at Project Reviews and Governance Meetings.
- Manage the customer(s) interface ensuring delivery to contract requirements and driving customer satisfaction.
- Responsible for Alstom site and staff management, Quality, Health and Safety processes.
- Lead an on-site team and manage individual Performance & Development.
- Support the P&L of the Project and its associated Budgets.
All About You
We value passion and attitude over experience. Here are some skills that will help you succeed:
- Strong experience of project and operational management.
- Proven Track Record in continuous improvement and cost down delivery.
- Experience in QHSE site-based requirements.
- IOSH Managing Safely.
- Strong Project Management skills.
- Good communicator with customers and suppliers.
- Excellent people management skills.
- Knowledge of the Class 175 Fleet or similar DMU/DEMU Fleets.
- Strong experience of Product Safety related issues and management.
Things you’ll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
- Enjoy stability and challenges in your career.
- Work with colleagues and customers worldwide.
- Collaborate with transverse teams.
- Contribute to innovative projects.
- Utilise our agile working environment.
- Steer your career across functions and countries.
- Benefit from our investment in your development.
- Receive a fair and dynamic reward package.
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Truck Transportation and Railroad Equipment Manufacturing
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Services Delivery Manager GWR Class 175 employer: Alstom
Contact Detail:
Alstom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Delivery Manager GWR Class 175
✨Tip Number 1
Familiarize yourself with the Class 175 Fleet and similar DMU/DEMU Fleets. Understanding the specifics of these trains will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in project and operational management during networking opportunities. Connect with professionals in the rail industry on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your proven track record in continuous improvement and cost down delivery. Be ready to share specific examples that showcase your ability to enhance performance and efficiency.
✨Tip Number 4
Emphasize your strong communication and people management skills in conversations with industry contacts. Building relationships with customers and suppliers is crucial for this role, so showcasing your interpersonal abilities can set you apart.
We think you need these skills to ace Services Delivery Manager GWR Class 175
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Services Delivery Manager position. Highlight key responsibilities and required skills, such as project management and customer relations, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your strong experience in project and operational management. Provide specific examples of how you've successfully managed teams and improved processes in previous roles.
Showcase Your Skills: Clearly outline your skills related to QHSE requirements and product safety management. Mention any relevant certifications, like IOSH Managing Safely, to demonstrate your qualifications for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the rail industry and your commitment to delivering high-quality service. Address how you can contribute to Alstom's goals and culture, particularly in enhancing customer satisfaction and operational performance.
How to prepare for a job interview at Alstom
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in project and operational management. Highlight specific examples where you've successfully led teams and delivered projects on time and within budget.
✨Demonstrate Continuous Improvement Mindset
Share instances where you've implemented continuous improvement strategies or cost-saving measures. This will show your potential employer that you are proactive and focused on enhancing efficiency.
✨Communicate Effectively
As a Service Delivery Manager, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, especially when discussing customer and supplier relations.
✨Familiarize Yourself with QHSE Standards
Understand the Quality, Health, Safety, and Environmental (QHSE) requirements relevant to the role. Be ready to discuss how you have managed these aspects in previous positions to ensure compliance and safety.
