Customer Operations Coordinator in Mansfield

Location: Mansfield (On-Site)

Appointment Basis: Permanent

Apply by: 16/7/26

Salary + Benefits: 33k- Pension, Contributed Healthcare, plus many other Flexible benefits.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role:

• To ensure all customer enquiries, quotations and orders are processed using the ALSTOM Electronics business systems to a high standard of right first time and efficiency.
• Close liaison with planning, manufacturing, engineering and sales to support high overall standards of customer service is required.
• Provide fast resolutions for any service-effecting issues and raise overall standards in customer focus.

We'll look to you for:

• Responsibility for ensuring all Customer enquiries, quotes and orders are processed on business systems right first time and in line with Customer requirements.
• Responsible for communication of any customer concerns.
• Main point of contact for general customer enquiries.
• Ensure all visitors and customers to ALSTOM Electronics receive a high service level.
• Support business in general administration duties as required in an efficient, effective and professional manner.
• To adhere to deadlines & targets set by Operations Manager. Report all HR/HSE issues.
• Establish good working relationships with assembly teams, sales, purchasing, and other key members of the business.
• Ensure KPI targets for delivery and service levels are consistently achieved.
• Ensure full compliance with ALSTOM quality standards.

All about you:

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead we've listed some that we think will help you succeed and grow in this role:

• A good understanding of administration, order coordination, planning, MS Office, MRP and quality systems is required.
• Experience within a relevant manufacturing environment, using latest business and office computer systems.
• Education to Diploma level in business administration / Sales coordination.
• The individual must be well organised, disciplined, logical thinking, self-motivated, team player, able to communicate at all levels and above all be highly “innovative” in delivering high standards in processing customer orders and general administration work.

Things you’ll enjoy:

• Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.
• Enjoy stability, challenges and a long-term career free from boring daily routines.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Utilise our agile working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life insurance, medical).
• Up to 52 weeks full maternity and adoption pay.
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays.
• Enjoy a wide range of flexible benefits that you can tailor to suit your lifestyle.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal Opportunity Statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.