In Service Support Technician 1

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Appointment Basis: Permanent

Shift Pattern: Rotating shifts days and nights on a 4 on 4 off basis – including weekends

Closing Date: 14th June 2025

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Req ID: 485875

In Service Support Technician

Location: Romford (Onsite)

Appointment Basis: Permanent

Shift Pattern: Rotating shifts days and nights on a 4 on 4 off basis – including weekends

Salary + Benefits: £60,078.21 with an annual additional of £3003.91 = £63,082.12 based on a 42 hour contract.

Closing Date: 14th June 2025

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your engineering background in a new cutting-edge field. You’ll report to the Fleet Control Manager at Romford and work within a team of 12 dedicated team members. You will work a shift pattern of 4 on 4 off rotating days and nights, alongside a team of fellow technicians.

You\’ll provide service technical support to any Crossrail service requiring technical assistance by communicating safety critical and technical advice verbally to train-crew. You will protect the Train Plan and Performance Regime by reducing delays through real time diagnostic response information to train-crew, and ownership of improving “in traffic” reliability of the Units. Day-to-day, you’ll work closely with teams across the business and be responsible for ensuring any failures are managed safely and effectively within the defined response times. Direct technical support to any failure or escalate safety related faults to the engineering team at Old Oak Common for investigation or via the On-call procedure.

You’ll specifically take care of reporting and recording all faults in accordance with the Fault Notification Procedure., but also direct technical in service support staff to any Unit that develops a safety critical fault, or will have a major impact on the operational performance of the Crossrail service.

We’ll look to you for:

• Receiving and relaying verbal instructions to train-crew and out-station staff.
• Undertaking first line fault investigations and making informed decisions into the course of action.
• Ensuring all fault alerts are processed and reported into the maintenance management system.
• Undertaking fleet short term planning activities.
• Liaise with the Network Rail infrastructure Manager, as necessary

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Educated to a HNC level or equivalent
• Professional engineering experience or armed forces background
• Being organised and structured
• Knowledge, experience and understanding of risk and safety in the workplace from a production perspective
• Willing to support and guide colleagues
• Effective cross team organisation working relationships
• Passion for our product, our vision and the desire to deliver for our customers.
• Ability to communicate and build relationships at all levels
• Ability to work autonomously and prioritise tasks

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical)

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description or specification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Truck Transportation and Railroad Equipment Manufacturing

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